Cons: The agent called to tell me they wouldn't have the mini van we reserved online. She told me she hadn't seen a van in 3 weeks and there was another reservation that would trump mine. I had to make a reservation with another company that cost me $100 more. Then Avis called the next day to say that they did have a van, but it wouldn't be there in time for my reservation. I don't understand why there seems to be no communication between the website and the actual company, or why there is no communication between the employees at Avis. I'm very unhappy that I had to pay so much more money because the reservation was not honored.
Cons: The counter clerk at the Budget rental location in Fairfield CA was extremely rude. She basically chastised me for returning the van, as she said "no one told her there was a vehicle due back and she wanted to leave." "Was I sure I was at the correct location on the right day." I did not appreciate the condescension from someone who is basically a minimum wage employee, after I had driven across the country and paid $1200.00 for the rental. She said I needed to hurry, so she could leave, made me take all of my belongings out of the van and deposit them in the rental parking lot to wait for someone to pick me up. Apparently, she was too busy to wait for my friend, who was about 5 minutes, away to arrive.