Very good hotel,one small complaint the air conditioning wasnt working in our room. Air conditioning wasnt working
location room view
The kindness of the staff
The excelent vue from the restaurant on the 8th floor;
the size of the room was fair. the staff of the hotel do not speak english at all. at the time of booking we selected a non smoking room. but we have been given a smoking room that we couldnt stand beside that the A/C was not working at all we suffered some heat that deprived us from having a good sleep. of course we couldnt communicate with them cause no one in there speak english. so we checked out the next morning.
the availability of Arabic speaking tours guide & the kids indoor play area what really bothered us was the a/c unavailability as it was winter season and the ac system was turned to heaters only so the rooms were hot and needed cooling.
The word perfect says everything about it. Moreover, the staff are friendly and helpful. Nothing in mind that we didn't like about it.
it has good staff, speack english, excellent rooms, excellent breakfast with big resturant, and good cleanning Its price is high.
swimming pool, Luzz Bar, sauna Seher in Luzz bar
Location good for town centre, efficient check in and clean There was a strange smell in the room! This improved with the window open.
I went for trips in this city No
great hotel and very clean hotel and staff very helpful. l strongly recommended this hotel for family or couple. no privacy in toilet .
location only. one star hotel at best; breakfast is poor.
staff were very co-operative and helpful,sorted out anything that required the 530 alarm call from the local mosque but when in rome.
Hotel is well situated in Bursa. We came in at 6:00am (after a late-night bus) and they were nice enough to give us access to the room. Breakfast (buffet) was good. We had reserved for a double bed - we got 2 single beds. We asked for non-smoking - we got smoking. We had major issues to pay with our Visa (from Canada) - weird coming from a business hotel. Hotel could not help us with tourist information. We were charged 10 euro per person for breakfast ... a bit expensive (!)
its comfort hotel . big rooms . near shopping mall slow flat
Central location. Helpful and friendly staff.
Comfortable room, good service, fantastic breakfast
The english speaking staff member who offered to change my room & answered any queries. The balcony doors that opened to a big view over the outer city. In many ways this is a very minimalist hotel and this includes the breakfast.
clean, near central Staff, who can speak english, is very few.
the hotel locoation is outstanding, the facilities provided is really excellent, and the rooms were clean< my family and were injoing our stay in this hotel. The hotel has lost my passport; they were missed placed with other guests. I had to catch the bus to Abant. The passport was sent to me the next day and I was charged $120 for that. As a five star hotels I was expecting a better service and free of charge to rectify their mistake.
XVth century Turkish Hammam inside the hotel... The staff do not speak any English
clean,in the city centre,good breakfast high pricing,not enough spa facilities
The Turkish Hamam is good, Only The hotel was Old, Hot ( AC was very bad) and fair clean
the staff was rude hotel is crap i will gives 3 star rather than 5
The room had it's own balcony, was nicely furnished, comfortable and well lighted. The location of the hotel as shown on the booking.com website is incorrect. When directions were requested on the phone the person's English language was so inadequate that he could not give directions but instead said just to come to the vicinity of the hotel, park and ask for directions. Of course, with wrong initial directions no one could find the vicinity of the hotel. Two hours later the hotel was found.This hotel is not for the lone traveler but is designed for wedding receptions, large gatherings, and tour buses. We had requested a double bed. We were assigned a twin bedded room. After an extended and unpleasant exchange with the front desk we were finally given a double bed room.
Staff and hotel service are very nice. Location is close to the center city. Particularly, spa center is wonderful for enjoying masage and relaxing. It is so far from IDO shipment, however, there is no free shuttle bus.
The quality of the room, the superb leisure facilities and the friendly and attentive staff.
The spa facility. I had massage which was superb. made to feel very relaxed. As they say tap water not suitable for drinking, only supplied 1 small bottle of complimentary water for 2 people during whole of stay.
The location was the best what they could provide. The service and the attention of the staff was terrible.Some of the amenities have been not replaced or unfunctionable. One day they did not replaced the slippers the other day hand towels. The room was not prepared for 2 men it was prepared for a couple. Complimentary waters have been only replaced if we remind them. Between sauna and thermal pool was far to eachother so that I could catch a cold. Many other services were beyond a five star hotel.
The best hotel in Bursa. The Manchester United team also stayed during their champions league match. The best hotel in Bursa.. Very good level of comfort and services. Great SPA.. The gym could do with some more weights..
The food service is very good The laundry is very very expensive
Nothing special If it is not a winter season or there is no snow, then this hotel is abandoned, during breakfast, it was only me and other two couples. The hotels seems to have one or two personnel to work for every service in hotel. Even if there is no Ski activities they should respect the people who are coming to their hotel, minimize the price, or close the hotel until the next season
It's nice hotel for the people who like to relax away from the city life , but make sure to keep yourself busy otherwise youwill get bored. The room is small, and without LCD tv.
The reception lounge was nice with big fire place. location was good. Lunch and dinner time were flexible. staff were not polite. really bad value for money. it was so so over priced. the lifts and ski resort were so bad. No night life!!!
Good welcome; helpful staff; beautiful hotel and garden Lots of staff, including the hotel owner herself, does not speak English; access to hotel by car simply not possible; according to us, the hotel presents itself in a slightly overrated way, which is negative for the price/quality ratio.
Very charming hotel; ottoman house - lately renovated in a subtle way. All modern facilities available. Very friendly and helpful personal - individual wishes were answered. Rich turkish breakfast. Very good restaurant in the garden of the hotel.
Nice rooms, good service and outside area of the resturant trace of stains on towels, need maintenance in some places and facilities,
Every think was fully ok!
Wonderful atmosphere! It's an amazing ottoman house with great furniture and decoration, you can find books everywhere, some of them with more then 100 years! The bathroom in our "Garden Suite" was amaing, and we had a peak at other rooms that looked great too! Since the hotel is stuck near the city walls, it's not easy to find the place even with GPS and there are no near parking places. The rooms can be cold in October but the air conditioning is good enough to heat it.
picked up even though 2 hours late at the bus depot by lovley drive