the staff were lovely, the room was very clean
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Quality and cleanliness of room Checkout is a bit fraught
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
The friendliness of the staff.
it was close to the town only there one night very nice lovely greeting from owner.
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
Nice, Clean Rooms. Great Location. Friendly Owners.
The staff where welcoming and efficient.
Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
central situation prefer english to contl. breakfast
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
All very clean and functuional Nothing
Location Noisy Corridors
My room was a suite and was very nice and clean. A bit to expensive
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Easy access to the shopping centre from hotel which made going back ladden with shopping bags easy. Ideal location No complaints. It was what we expected for the price. No frills hotel.
Hotel clean, staff friendly and efficient. Great choice at breakfast. Room rather small once sofa bed opened.
The room was very comfortable, spacious and clean. The bed linen was 100% cotton, which I liked very much. everything was very good, really pleased. Could have done with having more tea and milk provided, only enough for one drink, had to ask for extra at reception. Very minor really.
The staff were excellent & friendly.
The centre location of the hotel to the town. The breakfast slection on offer
The staff were very friendly and accommodiating. No, I would definately be recommending the hotel to friends.
All as I expected and required with the exception of the lack of a reasonable selection of food from the vending machine. The Continental Breakfast was very good. The food availability from the vending machine was too limited.
The whole experience
It was in walking distance of the race course and the town centre The administration prior to arriving was dreadful and put me off going again
Clean and comfortable A little pricey considering location
The hotel was nice and the rooms were clean and tidy. It was very quiet during our stay and I can't fault the hotel at all. Nothing
Excellent, friendly service
Very friendly staff, clean and tidy room, good food, free wifi.
In particular the food was excellent;both breakfast & evening meal with very comprehensive menu. The food was cooked excellently too.
Very nice large room. All was tidy and clean. Breakfast was particularly good. Proprietors could not do enough to make sure we enjoyed our stay.
Very friendly & helpful staff / management. Convenient location for Cheltenham and the Cotswold countryside. Uncomfortable bed, but may just have been that room.
Very clean hotel and nicely finished on outskirts of town being the last property on the road althought walking distance to the town centre. Also has a bar and restaurant open to the public. Good location for Race Course with excellent taxi service using mobile phone & text messaging to confirm your taxi is waiting avoiding it being taken by other people! It rained and we should have stayed longer! The hotel has no pool or leisure facilities so more a b&b than hotel.
My husband and I found the hotel to be in an ideal situation, on the edge of Cheltenham where it was peaceful but close enough for shopping if you want to, and we found our weekend to be very relaxing. We thoroughly enjoyed it There was nothing we could fault about our stay at the Charlton Kings Hotel
The cosy friendly, atmosphere and they went that extra mile for us.
As a solo traveller I found this small hotel very pleasant. There is a welcoming bar area and conservatory where one feels comfortable to sit on one's own. The owners are attentive to the traveller's needs but give you the personal space one would expect from a larger hotel; a good balance. I will use the hotel again. I would have preferred a larger television in my room.
service was good room service was slow it took 50 miins and fire alrms consistantly going off
lovely rooms. excellent facilities
Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc. Hotel loks a little bit old in places.
easy access to Cotswold countryside
The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50
the bathroom was poor and basin drained very slowly.
Breakfast good choice Room a long way from entrance
our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly. we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.
it was just ok, didn't feel 4 star access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.
Food is very poor value for money, breakfast is poor
it was relaxing.Very close to shops and town centre.Very close to eating places. No
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
The excellent customer care- accommodation and breakfast superb
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Room was to hot
Comfortable bed; great shower; adequate breakfast; better than some other estalishments in Gloucester! Bedroom reeked of cigarettes; no information in room (on service, hotel, city, etc...) except fire drill; paying in advance; no remote control on TV.
Towel rails were on all of the time so keeping the room very warm
very convenient for getting to cheltenham race course nothing
Very convenient location for City centre and transport links. Single rooms are very, very small.
Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty. Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.
position Lack of a lift to top floor.
Very easy to use, pleasant staff and generous over added guest at breakfast which in this day an age is commendable
Nice breakfast and ideally close to railway station. Room smelt of stale cigarette smoke.
Staff were friendly and very helpful. Good atmosphere Only 1 pillow.
nice clean room, was not asked if we wanted a "turn down service" and lots of photographers all over the place.
Wonderfully kept property, tasteful decor. Friendly staff. Enjoyable stay. A little far from the city center for walking, but seemed to be a good base for exploring the area by car.
The hotel was super, very good room, breakfast etc reasonably priced in comparison to others of similar or better rating. Had stayed at the Queens hotel before which has a wonderful situation but preferred this hotel which we thought was better all round except for location at half the price. We had to use the car to get into Cheltenham, to walk in, shop and walk back would be too much. However it was worth it.
Wonderful warm welcome and very well trained staff. Excellent.
Premium room was superbly appointed, and spotless. No
Stylish interior, good breakfast choice, friendly and competant staff. lackof headroom in ensuites
Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself. Would be scratching around to find a negative.
The hospitality and service were fantastic. Excellent location and surroundings. Family run. The size of the room was pretty small!
There had been alot of attention to detail throughout the hote Head room in the bathroom is limited and also the soundproofing was not great
Excellent breakfasts. Friendliness of the staff and owner. Comfortable room. Superb location, close to Pittville Park and the town centre. Ideally placed for the Cheltenham Town football ground. Few hangers; requested more, which didn't appear. Loo seat needed fixing; pointed it out and nothing happened. Shower bath: shower unavoidably covered floor of bathroom with water when used. Extract fan not working.
It is in an ideal location for visiting the racecourse and only a short walk to the town centre. The room quality and the service standard does not come up to the rates charged.
very comfortable bed, and very clean rooms. no tea/coffee facilities in room
Nice location, great staff, well appointed. They lost our reservation but it was sorted out after a number of phone calls.
Reception & restaurant staff very helpful Prices for bar drinks & pots of tea & coffee etc too expensive by far. A pot of tea was nearly £9.00. Automatic addition of 10% service charges even on breakfast was ridiculous. I don't mind by tips too staff but I object to it being paid to the Hotel owner.
no tea and coffee facilaties in room
We thought the hotel was in a lovely position, very close to the shops. Excellent rooms, beds and bathrooms. Very relaxing and luxurious No irons in the room which would of been useful as we were only staying one night. Also we did feel that the hotel was aimed at the more upper class customer, and I think it would be nice if they could make all customers feel equally welcome. However was still a lovely place for a luxury break.
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
very comfortable and welcoming. breakfast very good. good value for money
Fantastic spot and the staff could not have been more friendly or accommodating
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
The comfort of the room, and the fixtures & fittings of a high spec.
Lovely location, friendly staff.
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
We had a detached studio apartment which was nice with seating outside. Being near to the shops etc Hotel reception area was very untidy and staff said we needed to pay for parking at a different location which we did! We had difficulty finding our room as we didn't get any instructions on how to get to the studio, we ended up going to the top floor and finding the studio was on the ground floor outside! Not great with heavy bags.
It was conveniently located near the town centre. There was also some limited parking space. Check out time of 10.00 AM was early.
The continental breakfast was fantastic - loads of food and in my own room! Also the facilities in the room such as the fridge/microwave were great and the shower was . The window and the door in my room. The window did not close properly and the pane was cracked. The door's lock was a little temperamental.
The exit door
central drunken fights on street noisy pizza outlet bad section of city
Unfair because of the flooding but Hotel is lovely
The area the hotel was abasex in and the hotel was very good at letting a friend pick up the keys for us
Nothing. This is not a hotel, it is a bedsit. Misrepresentation. Quoted as £350 down to £50. It has never been worth more than £35. Toilet had urine in it and seat lid up. Bed linen worn out, I slept on a towel as unhappy with cleansiness and left at 5am in the morning.
Closeness to town centre Parking limited, bed matress could have been firmer
The Television was large Nowhere to park my car at back of hotel, i payed out a total of £9.00 to park my car over day & night at a near by car park.The Room was hot & stuffy & the hatch window that had to be propped open with anything we could find at hand. Opposite the hotel is a kebab shop that stayed open untill 05.00am, attracting every screaming drunk in the town, keeping us awake.
Enjoyed our stay and was amazing value for money, would stay again. The beds were extremely large and comfortable and a DVD player and fridge in the room is an extra bonus.
Staff were excellent and always willing to help with any request Poor water pressure. Had to change rooms twice and still did not get a decent shower
Best steak I've ever tasted... Poor condition and decor...rooms dark and dreary...no atmosphere
The value for money for the family room was definitely excellent.It provided comfortable and spacious room for a family of four. none.
reasonable quality house wine, good bar meal
Wonderful saty, pleasant staff, clean rooms and excellent food.
The group were pleased with the "all round package" - hotel was impressive and clean, and the Staff were excellent not applicable - all was good
near race course the beds where very uncomfortable and the room was not well presented the hotel is in the process of renovation
The staff were so friendly and accommodating nothing was too much trouble You gave the wrong address and it took 1 1/2 hours to find the hotel!!!!!!!!It's on the Old Gloucester Road not Gloucester Road and the postcode is incorrect
Reception not inspiring but beyond that everything else was!!