卡胡盧伊租車

優點： The representative was attentive to my needs.

缺點： The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience

缺點： Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).

缺點： VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine. Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.

缺點： Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle. We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed. In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home. People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company. We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.

優點： Car was clean.

缺點： I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.

優點： Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!

優點： Forced into buying unnecessary insurance when I explained multiple times I didn’t need it and had coverage. Also charged me anyways even tho I used points and told me to figure it out myself

優點： Staff was friendly, car was clean, drop off easy

缺點： Some staff was clearly dismissing othe customers issues and making fun of them. Some staff were inappropriately joking about shades of gray. There were extra charges unexplained and quite expensive.

優點： Nothing!

缺點： Be consistent with information provided by call service representative as compared to location. Location refused to honor my rental and other information provided to me over the phone when I made the reservation.

缺點： They charged me a fee to add another driver, they charged me a $200 deposit and have not refunded it yet. I was never told about either of these fees. The van had lots of damage all around it I took photos so I sure hope they don't try to keep my deposit money.

優點： The staff was friendly and we got upgraded to the more expensive car for free.

缺點： The price that was advertised was half as much as we were actually charged. The person at the counter told us that because it was reserved through a third party, the couldn’t honor the price that we were promised. Never booking through here again.

缺點： Horrible customer service.

缺點： Understaffed. Long lines. Rude customer service. Additional charges upon return.

優點： Drop off very easy and quick

缺點： Line to rent was long and location was understaffed. They push the insurance hard which allows the whole thing down because they won't take no for answer. They also were telling people that a no fault state means that you have to pay for damages regardless of who causes the accident. That's false

優點： Agent was cocky about the insurance we purchased through Kayak. Also since i (wife) made the reservation but not intending to drive he charged to have my husband as the driver.

缺點： I was swindled into buying extra insurance aside from the damage waiver which I said I didn’t want or need

缺點： Wait time to pick up the vehicle was over 45 minutes which was ridiculous

優點： I have rented many cars, and this was perhaps the worst facility I have encountered. The staff is clearly trained to extract as much $$ as possible, with a blizzard of gimmicks that can be exhausting to deal with. I watched several-especially elderly-get ripped off, and had to fend them off myself.

缺點： For example, I paid for an intermediate car. They aggressively pushed more expensive cars on me (for more $), then without any discussion handed me a document: "Just sign here". When I read it, it stated that I agreed to pay intermediate price for a compact car. Then things really got bad...