I liked everything about it,the staff are very friendly and helpful.I have stayed there several times.that speaks for itself. I really cant think of anything i dislike about it.I will be returning in May with my husband and i look forward to being there again.
Very good hotel, excellent central location, near to the beach. One of the cleanest hotels i've ever stayed in. Lovely big pool. Friendly staff. Because there were a lot of spanish guests there, TV programmes on hotel screens were always in spanish, but no problem as many pubs in resort screened sporting events in English.
excellent location, acceptable food, friendly staff, but overall amazing value for money. I would definately stay again and have already recommended this hotel to others Half Board evening food was not too my taste.
The hotel is in a great position on the promenade and within a few minutes walk of a lively street with various bars with live entertainment which we used as the entertainment in the hotel didn’t tempt us to stay in. We had a very nice room overlooking the pool with a double and single bed and lovely tiled bathroom. We never had any problem getting a sunbed at any time of the day. Lots of choice of food at breakfast and you could get freshly cooked eggs or omelette. Evening meals could be rather repetitive but there were choices and there was freshly cooked meat and fish. The food at the buffets did tend to be luke-warm. Not many English people there, I would say most were Spanish. Santa Ponsa is a very pleasant resort and it is easy to catch the local bus to Palma, Paguera and Puerto Andratx.
The food, the pool and facilities and staff were very good. Recommend this hotel to anybody
could not fault it ,room spotless ,cleaned every day,pool was wonderful,no noise ,but it was out of school holidays,reception sfaff helpful,plenty of choice at the buffet meal service.pool bar was little expensive but i guess you would expect that.small problem on arrival,we had sent e mail to book sea facing rooms but allocated side rooms,said they hadnt received e mail,however we did eventually get sea facing rooms,so all was well.
the location is great ..right in front of the beach, shops, bars, 20 min to palma, helpful reception, great food, stayed on half borad and was well worth the money..great stay! theres only german and spanish channel on tv there is one english channel which is sky news, and its always repeating the same thing every day.....could add more english channel n french maybe..
Very good quality 3 star hotel. Excellent bedroom, extensive buffet and convenient for beach. Only got a partial sea view.
it was close to the beach, Zanza bar is close to the hotel too No fridge unless you pay, internet is expensive and very slow computers, lack of english that staff speaks, the variety of food during breakfast, parking is not free but parking outside on the streets is free
Location Staff not helpful.
Hotel was kept very clean and rooms were services every morning. Swimming pool was good with plenty of sunbeds. Breakfast was very good with plenty of selection. Location was also good, near the beach and main town. I found that some members of the staff were not so friendly. Booking in was a nightmare and there was a mix up with our rooms. Took them quite a while to sort out the problem and this got my holiday off to a bad start. The hotel is also very noisy with most of the noise being caused by the hotel staff and cleaners.
Only stayed 2 night. Very relaxed and quiet hotel. Facilities varied and safe. Close to beach and shopping. Room comforatable and clean.
Central Location No Kettle and no fridge
lovely clean hotel, comfortable room with air con, most of staff were friendly and helpful and the pool/poolside area spotless. no
Clean, accessible, convenient
room was very small
swimming pool is good and sports equipments also (tennis table, tennis, ...) Rooms are cleaned and ok. The hotel is good located near the beach and bars. Good quality / price Some people in the personnel is not very kind and nice (especially in the restaurant). The food is a bit grass.
Location, pool view, cleaniness of general areas was good, air-con in rooms pool,football pitches, archery etc were all in good view from the pool Very small shower cubicle, no variation of foods, beer was awful
Room cleaned well. Good shows and organisation for sports and children. No air conditioning in the rooms or main show lounge
The people performing the games for children and adoults. The staff in bars og restaurents were mere than slow og did never smile It seems like they did not like the guest, exept the guest who were young girls.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
Friendly service oriented staff. The spa is excellent and offers a very nice relaxing atmosphere. Especially in the low season when the outside weather is more unstable.
Quiet area,good breakfast,lovely staff,oog rooms,children welcome and excellent spa area pool area a bit small for number of guests and not nearly enough sun umbrellas!!!!!
Cleanliness of all areas of the hotel public as well as private I had no complaints at all with the hotel
spa facilities Noise of the elevator and the English guests
Facilities good and good standard of cleanliness . Soft bed mattresses
Every thing No
The location, very near the coast and shopping facilities, was excellent.The staff was very helpfull and polite. We also enjoyed the gym and the indoor swimming pool. We stayed not in a room but in one of the hotel's apartment. The noise isolation of these apartments was not very good. Although the street was very quiet our neighbors, who were also hotel's clients, were not. We could clearly hear them.
Beach acess, facilities, good breakfast, nice room The shower was not workimg propely
We stayed with our little daughter (18 monthes) and the staff was really friendly with her and with us. The hotel has a private beach which is absolutely stunning. The rooms on the street side are exposed to a noisy bar, acoustic is weak in the hotel.
The downstairs lobby and all exterior areas of hotel were immaculate and very attractive The view - on to service area of hotel
close to sea doesn t match the requirements of 4* hotels
I liked most the organization, the shows at night and the buffet every day. I didn't like the size of the room, and the noise in the room at night.
I like the food in this hotel as well as location. I did not like the receptionist (older lady with long black hair). There was issue with booking, since their booking system was incorrectly interfaced with booking.com. Instead of 3 rooms I booked, receptionist wanted to give us 1 triple room. She was angry on us.
Hotel was very clean. Rooms spotless. Wide variety of food. Lovely pool areas. Close to beach.Easy walk into Magaluf centre - 3 minutes but away from any noise at night. I was in a group but it would be ideal for families and couples alike.Great choice.
Very clean, excellent staff and breakfast lovely. Drinks not over expensive and pools lovely. No tea/coffee/kettle facilities in bedroom?
Most of I liked the sea as it was clear, warm andcalm. Also the food was fine. The seaview from the resraurant's open terrace.
Location Removal of services such as massage and poor entertainment team.
5 minute walk to downtown Magaluf. They did have live music each night, but only for an hour 9-10 PM. then it was Bingo time. The bus stop for downtown Palma was 20 meters away. Very convenient. Hotel rooms very clean with an excellent sea view. Hotel beds were very hard, not comfortable.
Would definatley stay at this hotel again, good location, nice rooms and value for money.
Good choice of food, cleanliness of rooms and overall hotel, friendly and helpfull staff, all day snacks and beverages. Single beds, complimentary toiletries, low pressure shower, lack of balcony furniture, not enough sun loungers around pool area.
That the staff are nice and always helpful. That the air conditioning was no longer working from 2-7 October 2008
Very modern reception area, also the bar and entertainment area very modern. Lovely swiming pool and plenty of sun beds and tables and chairs. Food was good with plenty of choice.
For he price the hotel was very good clean and modern the pool area was very nice to would stay there again. Had 2 meals in the hotel which was breackfast and tea and was not impressed with the food at all. Would stay in the hotel again but room only the food in the cafes and restaurants were far better and good value.
cleanliness,due to recent refurb and choice of foods more british tv for the evenings
the staff was very friendly, there was large variety and amount of food and all of them was very delicious. long breakfast and dinner time. high level programs in the evening, new entertainers every day. they could have an internal pool as well.
I had a halfbord during my stay > excellent food! Too much noisy people at the hotel and outside bars too near > sleeping was not easy at the night!! No peaceful hotel!
The atmosphere! Everyone, staff and guests were friendly. Food was excellent and even though we stayed at the end of the season the hotel still endeavoured to keep their guests happy and entertained!
Staff was very friendly, helpfull, hotel looks very good and very close to centre and beach and all pubs and caffees everything was good
Activity on the pool, cleanliness of the reseption area. Program. They don't have pool towels even on sale and you can't use the ones in the room. They charge 30euros for the use of fridge in the room (does not include any drinks).
Everything was perfect!Lovely hotel, pool area was outstanding! Miquel from Recept was extremely friendly!!! Walls in the room could be a bit thicker
comfort, food,its a goog place for honeymoon
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
The hotel is very well located, it's near the beach and the clubs! The hotel is clean and the staff very friendly. The food is nice but not excellent. Considering the price/value I really recommend it!
the big room good bed the food did not have taste
air con was fantastic and very good location-for lively holidays!
Very much so It was a bit noisy but was to be expected as it is on the main strip
We have stayed at the Vistanova several times in the past and always find the staff very pleasant and helpful. The hotel is very close to Palma Nova beach which is absolutely beautfiful. Magaluff beach is also a short walk away which is also superb. Close to the bus stop which takes several routes, one being Palma where you can spend the day leisurely visiting the places of interest or take the Soller Train through the mountains followed by the tram down to the Port. Idyllic.
The staff were friendly and there was a nice pool area and the location was excellent. Also internet access available in the lobby. The room was extremely small. Air conditioning did not work (however a fan was provided). We booked half board but only ate once as we found the food very bland. Great little restaurant up the road "liria" well worth a visit for breakfast.
food very good on steep hill
Great hotel, we return each year and always find the staff helpful & friendly and the food and service great. Basic room but all that you need for a beach holiday. We would recommend this hotel and recommend that you don't believe the other reviews. We stayed in September this year and the hotel was as quiet as a mouse all night! Will be going back next year are looking forward to it already. A big "thank you " to the staff for a great holiday once again and also for the complimentary Cava they left in the room for us after a day on the beach" Not a thing!
we have stayed here before in group bookings its a nice hotel,very clean, nice staff and value for money as well as being central.
Staff generally quite pleasant and helpful, repcetion and foyer area was quite nice to relax, drink and socialise Dining room staff quite rude in manner, and insited on collecting dishes from table while still dining. Room to small for three people , more suitable for two.
The friendliness of the staff It was classified as a 5* but did not really have all the features for this - e.g. TV with not English channels, no tissues provided, very limited information on hotel services in room, fridge/ minibar not stocked at all so we had to go to supermarket for water etc
Typical mediterrranenan ambience. staff friendly and helpful. close to small but clean beach. clear sea water. spacious clean room and bathroom with good a/c Lots of steps making it difficult for anyone handicapped or with arthritis. steep walk down to beach. little to no young people making it unattractive for younger guests.
lovely hotel, stunning views, peaceful, great outside areas and pools. Nice to have private parking. No noise from other guests whilst in room. Shower leaked onto floor, told reception but nothing done
The hotel grew on us throughout our stay which was only actually 2 nights. There were many places to sit and enjoy the views without continuous background music found in so many hotels. Not really a complaint but we did notice that we had to search for a member of staff in order to buy a drink in the bar.
family run hotel, we highly appreciate the athmosphere and the services!!!
All aspects excellent stay would return Nothing
Outside swimming pools were attractive, small collection of animals entertained children, room balcony view pleasant but that's all. The hotel claims 5 stars but is realistically 3 star. Reception staff were unhelpful and disinterested, night staff spoke inadequate english to be able to effectively communicate. Facilities again were inadequate and definitely not 5 star standard. No business centre, no available printer. No minibar, no in room tea making facility, no available room service despite claimed.Thankfully we only had breakfast ,the food was repetitively bland, oily and unimaginative
Very private and excellent breakfast!
The location is superb with stunning views The food left a lot to be desired especially when coupled with the limited choice offered for half board clients
Our room was ready for us when we arrived even though we were early. A nice spacious room with stunning views across the bay. Twin basins in the bathroom with plenty of toiletries. Complimentary drinks in the fridge a nice touch. Robe and slippers provided and pool towels. The grounds were very well maintained, a delight to walk around. Sun loungers were always available and the pools good. No drinks service around the pool areas. The food was a poor standard for this class of hotel. We did not enjoy evening meals. The breakfasts were good apart from the last morning when we requested to eat early (7am) breakfast dosn't start until 8! We were given dry packet toast, biscuits and something resembling polysterene. No fresh bread or even milk for the cereals.
low-rise apartments, shuttle bus to beach, outside the town, quiet nights. Paguera town apartments were basic no air-conditioning, no hair dryer, no microwave, no toaster, no kettle. these items could not be hired.
The Hotel and grounds were exceptionally clean, the food was good and very varied. The rooms were clean and tidy everyday. Would recommend to anyone. Nothing
Staff was nice and accommodating. The hotel complex is assembled from storey houses to the ground floor, located in the beautiful environment, surrounded by nature and flowers. Accommodation We were on the floor, the room was clean, purpose of the institution as large glass balcony. The hotel has three swimming pools and playground for children. Due to the size and environment is also suitable for families with children. So we were happy with the diet was varied. Personal dining you gave special importance to its purity as greatly appreciated. Beach is located from the hotel about 10 minutes walk for those who do not want to walk every 20 min sails free Hotel bus. The hotel is also near the stop, of which approximately 2E as you can go to o I would recommend to restore equipment sports complex. Air-conditioning is not yet in all rooms, but it is thought that next year would probably already be everywhere. Since we were on vacation in mid-September, air conditioning was not required, temperatures during the day and evening was pleasant and bearable. The weather was amazing. Who is prehnene demanding tourist and who do not mind the hotel complex is already the newest, will certainly to what this hotel offer happy. What relates to Paguera, it's quieter resort with very nice alleys and boulevards, with many shops with souvenirs, clothing, restaurants, etc.. The beaches are nice, but more could be a little cleaner. We were very happy to leave and next year we are going again.
Breakfast always nice-Staff very friendly all questions answered and great facilities:pool/table tennis etc Wish our bathrom hadn't had cracks everywhere inc bath it did put me off a little bit and we had ants every day but only on a 20% capacity as they came and went.
nature and air food
The staff was polite and well trained. They served always friendly. The animation was professional, service hours were sufficient, meal was excellent, but simple. Bus transport to the Peguera beaches during the day was very comfortable. Young families are welcomed by heart. Low price, excellent meals and personnel. Little ants crossing the rooms. The buildings need some fresh colors, noisy evenings until 2400hrs depending on the weather. I can imagine that during high seasons some holiday makers will be disturbed. Locations near the pools and the Europa's place should be avoided for people who seek tranquility. This could be asked right at the beginning at the check-in counter.
staff, food,swiming pools, animations there was no aircondition in the room, old facilities in the bathroom, the was no shuttle bus on sunday
Nice apartmants, good location. It seems like a nice camping. The food isn't very delicius.
Cleanliness, hotel staff wifi internet conection
Pool. Manager, staff and location Lack of international mix,
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
good facilities freindly staff nothing
The food was very good, one of the few times we have stayed half board and eaten in! Good location during for offseason travel or on the quiet side, or for younger visitors who will be partying anyway! If you were staying in the wrong side of the hotel during the party season it would be noisy as it is very close to bcm square.
Close to the nightime action and the beach. All the staff were very helpful and those in the dining room were very frendly and efficient. The food was far in excess of my expectations. Kathy Hofman, the PR lady, even arranged a cold supper for us as we were late arriving. The bedroom needed a coat of paint but I wouldn't moan as the price was right, as was everything else.
The hotel has an excellent location,very close to the sea, altough has a swimming pool too.The staff was very friendly and helpful. The food was perfect.:) The rooms need some repaint here or there, and maybe some pictures on the wall or something not to be so plain.
The breakfast and dinner - very good The room - it is very old.
The food was very good and the staff were very helpful for any query you had and the entertainment was quite good.
Great food, clean and tidy, will go back.
The friendly helpful staff. The cleanliness of the hotel and the good food.
We have been before to the Sol magalluf Park, we love it. It is situated in a very nice place.
Good value for money. Relatively clean facilities and OK breakfast. Excellent location between two beaches. Reviews on this hotel were complaining about noise problems, but I didn't notice any significant disturbance. Seemed to me like hotel staff wanted to focus on this issue as there were posters encouraging to inform any disturbance to front desk. Slow and hot elevators.
Difficult to park the car
the staff and the room the food
This hotel is more for germain people! you don´t have shower gel and shampoo. The choice of food is quite poor, but good for its price
The staff would always go out there way to please the guests, they were very happy helping me with anything i wanted to make my stay more enjoyable. The beds were very comfortable slept like a baby! and the air con was a god send! The only thing i can think of is the hotel being on a hill, not a problem for my stay but for anybody in a wheel chair it might be hard going up and down the hill every day.
helpful hotel staff not enough parking places along the hotel - it can be serious problem in high season
Did not like the food they served. When you are a party of 2 you are foreced to eat breakfirst/dinner with complete strangers in the restaurant.
Good and quiet location, realy short walking distance from the sea and several shops and restaurants. Freandly staff and clean rooms. The breakfast and the dinner was very simple.
The personnel was really helpful and kind, especially the bar tenders at the swimming pool and the Maître d'Hôtel at the Dinning Room.The hotel is very clean and there's nothing to complain about
Friendly staff. Cosy atmosphere. Too noisy in pool side rooms.
The hospitality and politeness with the staff
fantastic location, lovely beach, good quality hotel no
Helpfulness of staff, and reasonable value for money Rather dated and bedding was very '70/S. Would like better Sky programmes in English. Really miss cnbc, and free
the view from the room
- fabulous views; - beautiful surroundings; - pleasant terrace with good food and service; - reservation system for sunbeds; - some members of staff are highly professional - small and overcrowded beach; - very small TV; - room cleaning superficial
Sadly we where not informed about the roof top pool and bathing area which would have enhanced our stay but having discovered them on the last day I would go back...lovely setting...peaceful The Check in... lack of information
receptionists were very helpful food and restaurant staff manners could be improved
Reception staff very helpful and friendly Waiting staff in the restaurant appeared stressed at times sometimes food was not very hot
Excellent views from seaview room across sea.Stunning location.Good staff. The English breakfast was really poor.Despite excellent site the hotel is a long (and hilly!) way from Paguera centre. Car needed but cost of E10 per day for parking not mentioned in brochure.Free minbus to centre appreciated but timings could be better.
Relax, silence, sound of the sea, great wieus, beach just in front Part of the staff, cafeteria service, TV in rooms
I am normally too lazy to make review , but the hotel staffs were so nice and the location and everything was just perfect!! I am returning for sure!!!
The cleanliness, the staff are very welcoming & friendly. Plus you can enjoy the pool or with in minutes you can stroll to the beach. It also has a nice selection of shops, restaurants and good quality bars near by.
The hotel is in an excellent location near the beach amd restaurants. It also has its own small garden and pool. Unfortunately, we coincided with the annual summer fiestas which meant it was rather noisy into the early hours of the morning! When booking, ask for a room that doesn't overlook the "Bulevar"! You could usefully brush up on your German, too, before you go to this resort - although most people in the shops and bars spoke English and Spanish.
Staff were helpful and courteous. Terrace bar overlooking the bay was stunning. Nice size room. Requested a non-smoking room but was given a smoking room.
I initially booked the hotel for 5 nights but later on my Mom joined me and we extended our stay for another two wonderful weeks. The staff is friendly and very responsive to one's needs. The food is very good and would satisfy any international tastes (there were guests from at least 10 different European countries when we were there). We had an all-inclusive option, and it was well worth it. Our room had an sea view, and it was breathtaking. The hotel is righ