Closeness to airport, free airport shuttle, free internet, breakfast Reception staff
It was close to the airport, the bed was nice. It was old, smelly, the tv didnt work the carpet was dirty. It was cheaply remodeled, poorly wallpappered. I had to ask permission to make a longdistance telephone (in order to "turn on" my room phone). I will never stay in there again; I cant believe that I actually had to pay mor than $100 to stay one night. This place is a dump.
matress was great
The bed was extremely comfortable and the room was nicer than most.I also like the fact that the front desk called me to ask how everything was in the room. It's also very convenient to the DFW airport which is a plus! It's also conveniently located near restaurants and convenient stores, which were within walking distance! We didn't have to drive anywhere. I truly enjoyed my experience here. Actually no. I can't think of anything "negative" at this time.
The staff were friendly and helpful. The room was well layed out and spacious. Bed was comfortable. Wireless easy to use. Might be helpful to have some cutlery (even if plastic) in the kitchen.
Free wireless internet
Good customer service No suite, a hotel this fancy should have a suite.
The room was cool. Definitely a NY loft style. Wish I'd have had time to enjoy the bar and lobby at night Nothing
Loved the modern looks and very comfortable. Close to everything. Nice bar and cool lobby area. Overall great hotel.
Location Staff not helpful. Bartender rude.
Conveniently located, modern amenities, great price. Not what you'd expect from a property just off of a major highway. Convenient to Downtown and nearby corporate headquarters and attractions.
Cost and staff
Room was clean and spacious. Staff was fantastic, especially Kevin on the night shift. Breakfast was very good. Pool is very small, 3 feet deep the entire way. No hot tub
Pool closed and exterior door to parking was not working has to use front entrance in the rain
The beds are extremely comfortable and the staff was very discreet and respectful. Swimming area was closed until further notice. Location was unexpected. Pictures online are a bit misleading. And the door does not seal so you can hear EVERYTHING that goes on.
extra space of meeting area power outlets not working
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
The young lady at check in ( forgot her name, but Hispanic). She has a great personality for her position, and offered a warm welcome. She was also very helpful and knowledgeable about the area. Our rooms were great with one flaw, the shower head sprayed water outside of the shower but we were able to adjust the head for the night. The breakfast was not the best but was grateful it was offered at no additional cost. And lastly, there is not a lot of parking.
Nice for the price but not much to do around the hotel unless you have a car
good, clean, no problems, basic hotel with good clean bed and clean room no issues, just not anything exceptional
Nice amenities very clean. It looked and felt the part. Staff was very kind. Stairs have a weird layout.
Close to airport with free shuttle Needs eating utensils on suite. Toiletries are dispensed on wall units- no convenient bottles
This Best Western ,was wonderful easy fine close to airport was plus for us, was clean an staff was friendly. Was quite also.
Nice room and service. Nice breakfast food NA
The hotel over all was okay nothing to write home about. It's exactly what you would expect for the location and price. However the staff is amazing. They really did go out of their way to make me feel welcome and at home after a stressful drive and that was great. Coffee maker sucked
The staff was extremely friendly. Clean room!
The room was clean, spacious and comfortable, and breakfast was great. The only options for dinner were to walk to Wataburger, or order Chinese or Italian delivery. Neither was a particularly satisfying option, and I ended up feeling stranded for two days because there wasn't really an option to leave that didn't involve getting a taxi.
Very spacious and clean room. The best hotel for the price. Everything was great but on the last day I did see a cockroach.
Walking distance to the Parking Spot. Good to leave your car there, then walk back to hotel. There is a transport service to a nearby steak place. Roomy suite, quiet while we were there. Shuttle service is not free ($20 for 3 nights), and shared with other nearby hotels, so plan extra time for service to/from DFW. It took 30 minutes from hotel to airport. Calling from the airport on return, waited 30 minutes for pickup then rode around to other terminals - total of about an hour for a five-minute trip between airport and hotel. Parking Spot is probably a better choice.
The hotel is setup for long term stay if you are in for business but very comfortable for short stays as well. We stayed 2 nights and left very early morning. The shuttle was setup the night before and they let us keep our vehicle there while we were away so we had transportation to and from the hotel and free parking. We found this room at a very very reasonable price (4 star spot for a 2 star price). We had a little trouble with reservations because they told us there was nothing special we could purchase for our first honeymoon night but then the manager that greeted us reported that is not so. The weekend night manager was great though. He made a big deal and all of the staff treated us exceptionally well. The rooms themselves are sleek and modern. They are a green facility; which we love. They do not sacrifice comfort for their LEED status. The beds were plush and comfortable, the kitchen was decked out, the showers were pleasant, and the sitting area was comfortable and spacious....
the grapevine mills mall is easy access to this hotel location. no complaints on staff or room.
Beautiful and modern hotel. We enjoyed the bath and room size. The amenities are nice. I really only have 2 complaints. First the male Hispanic front desk clerkthat checked us into our rooms wasn't very friendly. The other interactions I had with various other clerks were pleasant. I would ask that they be mindful to check the duvets because both changes were stained with bodily fluid. Would I stay again, absolutely I will make sure to do more thorough room checks.
This ultra modern hotel is a fun place to go for somthing different. The hotel prides itself on being environmentally green in every capacity possible. The morning breakfast is AWESOME, I would stay again JUST for the breakfast. The rooms are fun, the bathrooms are great! The only downfalls are that there there is the hotel has an odd address...difficult to find on any map or GPS. The other downfall is that once you leave the hotel there is really no place to go in terms of walking (since it is located next to a highway and major road.)
This was the perfect way to sped our 13 hour layover in Dallas. Too bad there are not more Element properties around, we would make it our first choice often. My wife thought the bed was wonderful, I thought it good but you can't please everyone all the time. This property sas perfect for us!
This hotel was so awesome and it was such a fair price! We came down for OU/Texas weekend and it was really close to the downtown area.
Great hotel. Everyone was extremely friendly. Very helpful. You asked they had it ! The room was clean and beautiful. The kitchenette was fully stocked with pots and pans. They had a 24 hour shuttle that would take you 5 miles far. Very helpful. Love. Love. Love. What was very incredible was their breakfast. It was really good. Great variety. Most hotels have cold bagels and juice. Some fruit. But not the element. They had eggs. Potatoes. Gravy. Waffles Oatmeal. Fruit.
I'm a Starwood Preferred Guest, and I prepaid for my room a month in advance (because I knew I'd be flying in late and had to get up early the next morning for a crucial client meeting). When I arrived I found that the staff had sold my prepaid room to another customer. To make matters worse, the staff treated me as if it was my problem and I had done something wrong. (They went so far as to recommend that I could share a room with another male guest.) IF THEY ARE WILLING TO GIVE AWAY A ROOM ON A LONG TERM LOYAL SHERATON CUSTOMER, WHAT WILL THEY DO TO YOU? I had a three day reservation, and they forced me to return to the hotel for the last two days. There were insects in my room, if that sort of thing matters to you. I highly recommend that you avoid this hotel.
We arrived early at the Hotel, our room was not ready yet. They put us in another room till ours was ready, so we didn't have to just spend time going nowhere. the room was clean and kitchenette had everything i needed. It was close to the airport without being to close.
very nice hotel.big rooms with kitchen and very confortable beds. would recomend it. breakfast is also very good.
Room was large and comfortable and very clean. Overall, the property was great. We were traveling with our teenage sons, so needed extra room and thought the suite with the sofabed would be a great solution. Room was good, but the sofabed was terrible. Sooo old, uncomfortable, with many springs poking through the very thin mattress. Even worse, there was disgusting, large brown stain on the mattress. Have to say we were grossed out!! Love the concept of the suite with extra space for families with older children, but the sub par sofabed ruined for us what we were hoping would be a perfect solution. We have been a decades-long Choice Hotels customer, but will probably check out other chains that offer suites next time.
The air conditioning in my room did not get below 74 degrees, This is completely unacceptable to me. If I knew that, I would have never stayed at the hotel. The staff were friendly and the hotel was clean however very old with very old furnishing.
The room was clean in general. It was close to the airport there's a shuttle that brings and picks you up. For the price we paid it's totally ok including breakfast. The receptionist wasn't friendly and the towels weren't clean even after they got changed. Sheets were stained.
Great cuatomer service Some prostitutes outside
Location and breakfast Very small and noisy air condition.
they had bagels out at 430 am when I boarded my shuttle to the airport first room had the door propped open when I got there. It smelled horrible. Looked inside the bathroom and saw that all the tiles under and behind the toilet were broken to the point that I had serious concerns about my safety if I sat on it. Second room wasn't much better, Stains everywhere, on the walls, carpet, furniture just gross. bath had someones hair all over it., Damaged walls from water issues with sloppy repairs and no paint. Toilet appeared safe but the seat was not attached properly.
The service in general: friendly and helpful staff, did not have to wait long for shuttle, breakfast was filling. N/A
I enjoyed the breakfast and the staff was super friendly. I got exactly what I paid for. I was looking for a place to lay my head for a night, no frills, safe area and close to several venues. The rooms could have been nicer but for the money I paid it met my expectation.
Staff was friendly. Shuttle was prompt and fast
The shuttle abd flexibility with check in time. The elevator was scary and the hitel needs updated.
I like the shuttle service (24 hours/day at 30 minute intervals), as well as the breakfast: not just the usual crappy continental breakfast, but sausage, biscuits and gravy, do-it-yourself waffles, and more! My tub didn't drain. It's not a big deal since I took a shower and so only a few inches accumulated. Still, it makes me wonder if the hotel, which is indeed aging, has plumbing issues. Also, ask about discounts. I thought I got a good price ($57/night after taxes) only to find that others were staying there for $40-45/night (they made verbal requests for discounts, rather than using the internet). This hotel would be a steal for $40/night. For nearly $60, I felt it was slightly overpriced.
Staff was very pleasant and the van service to and from the airport was timely and helpful. Thin walls made it easy to hear everything. Not the cleanest or newest.
The bed, the TV worked great and the room was clean. The staff was really nice, and the shuttle showed up quickly and got us back in plenty of time the next morning. The tub didn't have a plug to take a bath. I should have had room service for dinner, or eaten at the airport. I ordered from an Italian restaurant and when they delivered the food it was awful. Both of us were disappointed.
Basic airport style hotel...old fixtures in room but clean!
Location No clock in room. Furniture raggedy
Convenient Coffee pot didn't work.
Really a good value for a hotel near DFW. Flying out next AM early - needed room with shuttle. Was perfect. Shuttle made a LOT of stops. Leave real early.
I was able to obtain a room easily when my flight was canceled. I was impressed with with how clean the entire complex was. I was impressed with the extras such as WIFI, a ref, iron, hair dryer, coffee maker, free breakfast etc. that was included for a great price.
there were bugs in the bed sheet all around it.
near airport, quickly attendance
Convenient and affordable.
Staff was very friendly and accommodating. Rooms were clean and bed was comfortable. Continental breakfast was more than sufficient. Felt safe using the hotel's extended parking.
Close to my ultimate location. I was able to cancel my auto rental and walk to my destination.
Location to airports, clean, friendly staff was able to check in early. Dated decor
The location was fantastic for my needs. I was able to get where I needed to go without getting on the interstate. The door lock was finicky and I had to get two new keys. I was only able to get the Select Comfort mattress control to work once, & then half of the baffles deflated. The TV remote was difficult to work. I had to press the keys multiple times to get the channel or volume to change. The bath tub was slippery & it had been resealed but was peeling. The water pressure from the shower head kept dwindling.
Staff was extremely nice and accommodating, rooms were spacious and clean, and the beds were very comfortable. The basic cold continental breakfast, which is usually free most hotels, was too expensive
I really enjoyed my stay at this hotel. The staff was so nice and the room was nice and clean. The remote printing through the business center was a really great feature. The cleaning people were pretty loud early in the morning, but other than that I really enjoyed my stay!
Friendly, receptive staff. Clean and comfortable hotel with a convenient breakfast and supper restaurant.
Comfortable That I had to leave so soon.
Everyone was so helpful and pleasant I couldn't ask for more! The room didn't have toilet paper when we got there haha but they brought some ASAP!
Clean Outdated and run down
Rooms are very spacious and cleaning staff was very quick. The room overall was clean and partially updated. Under construction so there was some noise and many of the guests were people working on the hotel rooms. My room still had a wall unit for air conditioning. I could not get the wifi to work and the staff did not seem interested in helping. The main lobby and elevator has not been updated. There were cracked tile on the floor and paints peeled off the wall. Very limited parking and the free breakfast does not have a lot of options.
The shuttle Rrived within 15 minutes it then drove around to pick up other passengRs for another 30 minutes. I
My room on the third floor came with a basic refrigerator/freezer unit, a kitchen sink, a decent work desk and a couch. The bathtub was pretty large with Jacuzzi jets (didn't test them) and everything seemed clean. It seems the hotel has complimentary HBO withe every room, or at least mine did. The free airport shuttle is great. I only stayed at this hotel one night, but I was attending a convention at the Hyatt Regency DFW, and the drivers didn't have an issue dropping me off there as they know the airport layout very well. I thought when I paid for the hotel on Kayak, it would cover my whole stay there. My final bill came to be $15 more than what I had originally "paid". They also charged a $20 deposit which is suppose to go away if your room didn't have any apparent damages. Be wary if you need the hotel shuttle in the early AM hours. I called the hotel to pick me up at the convention hotel in the airport at at around 3:45AM, and was told I needed to wait a bit longer because they couldn't notify the driver until he finished his airport rounds and came back to the Hawthorn Suites. Also, the shuttle leaves like only once an hour at the late evening (if there's any customers needing a ride) and he needed to finish his usual airport run before picking me up. So I ended up getting back to my hotel around 5:10AM. Pretty tiring wait. I didn't get to sample the breakfast as I woke up after 10AM. There's also nothing really around the immediate area within distances except some more budget hotels/motels. I arrived at the hotel via a local DART bus which had a stop fairly close to the Hawthorn Suites.
close to airport no restaurants near by
Had two TV's The room was not ready by check in time and it smelled like mildew. There was a huge water leak and stain on the ceiling. The air vents were dirty and the toilet seat looked old.
I booked a double queen room. I was given a single. I was told at the desk there was nothing that could be done. My friend slept in a chair. I understand that things happen sometimes but I will not book this hotel again.
Terrible service will never stay in a Hawthorne Suites again
The staff is friendly... The room was very clean and comfortable... The continental breakfast was delicious...
I liked the beds and it was a very nice breakfast. Room was nice. Part of the baseboard and the wall was falling apart in the room.
The hotel staff is very nice and the snacks they provide every day are great. The bathrooms were a bit un kept and in disrepair.
The hotel was very clean and the bed was super comfy. The staff was very helpful and kind. The breakfast was surprisingly really good
Good price, location, breakfast, with comfortable rooms.
Good value for a really nice clean room No restaurants within walking distance
Closeness to airport, dining and shopping. No
Good comfortable bed and good breakfast. Arrived late around 11pm and no one was at the front desk. We had to wait for some time before the staff showed up.
It isn't close to anything worth eating or seeing, it is way out there
I like the convenience and the staff. Pepper you are a great manager keep up the work.
very helpful, competent and nice reception staff, location (close to the airport DFW), free Wi-fi & parking & airport shuttle nothing
Very contemporary style, reminds of big city loft. Furnishings very nice. Huge shower, high end faucets and fixtures. Nice restaurant and bar. Great pool and party area. Concrete floors in rooms. I know it fits the look but it just wasn't exactly what we like. Small think really
Overall fabulous. Clean, interesting, urban space. Good customer service and even a good restaurant.
We liked the look of the hotel and that it was not surrounded by busy streets. When we got back to our hotel in the evening, it had 5 cop cars around it. The inside of the hotel was so loud you could not even hear yourself. There was a huge party going on downstairs. It continued on until late in the night. More cops came. The hall was super loud and when we asked them nicely to quiet down, they had stuff to say to us that was uncalled for. We called the front desk to ask them to see if they could talk to the other party occupants, and they never did.
rooms were cool and it was in a cool area. liked it all
It was clean. The bed was comfortable. The exercise room was nice. The staff members were friendly and helpful. Nothing
Hotel had a very a young and hip vibe to it. Different than any other hotel I have stayed in. Very nice. Nothing bad to say.
The decor! The moment I walked I was in awe. The bar, restraunt, pool area, lounge area, exercise area, and staff were all colorful, fun, and chill! No microwave and frigarator readily available. TV was off center from the bed.
overall design and look p-tac units were very noisy.
the atmosphere, the ideal of making a place to stay that is not so ordinary. it's not that I didn't like it but I wish there could've been more mirrors in the bathroom. ( strictly my girlfriends opinion)
Enjoyed my stay worth every penny Everything was great can't complain
The quite and relaxed setting Didn't see security on patrol
Hotel Employee as well as the morning staff, at the front desk were wonderful. Extremely helpful and went above my expectations to make our stay comfortable and convenient. Thank you!!
This guest did not leave comments about this hotel.
Friendly and accommodating staff. The elevator near my suite was not in service during the latter half of my stay.
Shuttle to and from the airport Swimming pool closed due to mechanical problem and not available for use during our stay.
The front desk staff was absolutely amazing! They were warm and welcoming to our family, and especially attentive to our kids. We loved that they allowed the kids to pick out books from the shop to read and exchange each night.
We got the 2 bedroom suite. It was the size of a small apartment. It was amazing! We had plenty of room~ and the kitchen was a plus! The hot breakfast was great. Will definitely travel there again!!!
The room fit our needs perfectly ~ there was plenty of room for all of us, we weren't on top of each other Location is kind of odd ~ there really isn't anything close by but it is only a few minutes away by car
Clean rooms, comfy bed, very friendly staff. Loved the continental breakfast and the pool. The air conditioning in the room was incredibly loud and the vent was too small so the room did not keep a consistent temperature.
This guest did not leave comments about this hotel.
Staff was amazing. Rooms were spotless and tastefully decorated. Eating choices are limited in the evening.
We wanted a suite with 2 bed, 2 bath. Could hear plans from airport. Not much around for dining, it was kind of industrial.
Yes the front desk told me I could not make a cab reservation before 3:45 for my 5am flight because the airport doesn't open their door until 4. If I had taken their advice I would have missed my international flight.