聖喬治租車

缺點： There were no cars available

優點： Price was good

缺點： I rented a 4x4 pickup because there was three of us going on a ski trip. They stated that the pickup (2020 Ram Limited) had too many miles on it and could not be rented. They in turn gave me a Durango only to discover that it was not a 4x4, they then traded that for a Toyota 4-Runner which was a gutless tinny 4x4 that barely made it over the mountain and the cruise control did not work. I ended up trading that in for a Ford Explorer Platinum which was perfect... So what is my time worth??? I made a reservation weeks in advance and ended up getting keys for 4-different vehicles before getting something that was satisfactory!! Disappointed to say the least!

缺點： Car stunk to high heaven. Smelled like somebody smoked in the car and they used some strong smelling cleaner to cover it up. Was so bad I had to stop and get some febreeze to counteract the smell.

缺點： Your company oversold the rentals....so that the four of us that had reservations we not able to get a car and stranded at the airport at 11:15 p.m with no can service..... unacceptable!!!

優點： The car ran well and was good on mileage.

缺點： The emergency reserve person working on the 27th was extremely stressed and taking it out on the customers. I stood in line for 2 hrs to get the car I had reserved. I also did not receive a mid size SUV even though that’s what I reserved. I received a large car but paid the mid size SUV price. I would NEVER call in that person to work ever again. Even if it’s an emergency. No patience, rude to the customers, told us all to go somewhere else, she even said out loud that she didn’t know how to do anything. Anyone would be better than her.

優點： I suppose the fact the car we finally got did not break down and drove well

缺點： We arrived on the Tues after Thanksgiving. Staff greeted us with "we're so stressed out, so many cars came back, we can't keep up. Your car won't be ready for an hour or more as we just don't have the staff to keep up with the cleaning". Not a good start to OUR vacation. We ordered a car, and they offered us a truck instead, but it was a monster truck, huge! Poor gas mileage, difficult to park. So we went and got lunch and came back to exchange. Now a line, had to wait 30 min to get waited on. Then same sad story from agent, but we got a car. Went out to lot, they were still cleaning so we helped put it back together, and had them forgo the rest of cleaning--now 4 hrs into our vacation time, no fun. Still hearing how stressed they were. Well guess what now we were stressed!!

缺點： Will not use budget again. They didn’t have the vehicle we needed to fit more, the customer service at pickup was not helpful and was rude. Overpriced and not at all satisfied

優點： The Drop off wás a nightmare. My contract Says the Drop off would be un Reno, once there, they didn't know anything about me preocupa the car I wanted to Drop off.

缺點： They should coordinate their customers' information.

缺點： My car had no gas in it and wasn’t cleaned between my rental and the one before me. It was dark - 9pm when I got in the car and I didn’t realize how much food was leftover in the car and it wasn’t until The gas light went on that o realize I was given a car with an empty tank.

缺點： Lady at front desk was rude and miserable

缺點： They could have not given my rental away. My flight was delayed

優點： Nothing they charge too much.

缺點： They didn’t have my car when I got there.

缺點： Car rental companies never have the car you reserve.

Mislead

缺點： I ordered the car for the days. I called the day to pick up the car and they said that I could come in and pick it up at anytime. My original pickup time was 3pm. I picked it up at 1:30pm. I only picked it up early because they said that I could. I stopped it off the days later at 3pm. They charged me a full extra day because of the one and half difference. That was not ethical. I will not use budget in the future. I rent a lot of cars and this is the first time that I have been treated this bad.

Policy confusion led to rip-off rate

缺點： Local office misinterpreted Budget rules causing price for my rental to double. Then trying to fix with Budget customer service (which should be an oxymoron) was a nightmare.

缺點： Rude behavior from staff at drop off.

缺點： When we arrived at St George Airport we had reservation for 3 Vans and you had Zero Vans for us. The girls at counter said they only had 2 vans so 4 people in our party went to Enterprise. We then were told that we would have to call an Uber driver to take us to the St George office to pick up the other 2 vans and drive back to airport to pick up the 8 people in our party that were still waiting at Airport. We were also told that the Vans would be discounted for our time ( that didn't happen but you did credit us for the Uber expense ). We spent about 2 1/2 Hrs at airport trying to get though this situation not a pleasant experience. These reservations were made well in advance and this should not have happened.