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優點： Crew was helpful and food was very good
缺點： There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai
優點： Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
缺點： A queuing system would be better-it was a bit disorganised at Amsterdam!
優點： Seat was good
缺點： Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
優點： Very friendly crew and on time with no problems.
缺點： Late departure. Rush to connect.
優點： Plane was okay/good. Crew was good.
優點： Friendly staff
缺點： All was good.
優點： Food, service on board
缺點： Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first.
缺點： 1. The flight delay. 2. Horrible food. 3. In-flight entertainment set wasn't working. When we told the stewardess about it, it wasn't addressed till the flight was about to land. Which was by then, rather useless. They gave a a complimentary bottle of wine though.
優點： Lovely crew, very good entertainment system.
優點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
缺點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
優點： Service good. Staff good
缺點： Very cold at night
缺點： The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester
優點： reasonable leg room comfortable seat
缺點： No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better
優點： Seating was good
缺點： Got a seat in the middle - was pretty annoyed with this.
缺點： A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay.
優點： Plane was awesome and comfortable
缺點： Delayed without updates for hours
優點： Very helpful crew, good food.
缺點： Flight was one hour late.
優點： nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times
缺點： a bit delayed,
優點： Modern aircraft, good fleet in general
缺點： Shabby interior, boarding at Bole. Bole airport needs drastic expansion.
優點： Great on board service by crew
優點： Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height
缺點： Better selection of videos
優點： The efficiency and friendliness of staff
優點： Etihad crew are awesome. The A380 is the best plane in the skies
缺點： Free upgrade to business class? Because everything was perfect!
優點： Comfort in the plane and hospitality from the crew
缺點： Food served during dinner
優點： Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv.
缺點： All the food is halal.
優點： Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore.
缺點： JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight.
優點： I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again.
優點： Inflight service was pleasant and efficient for business class. Enjoy the little touch of offering traditional Jordanian food and fresh Jordanian coffee made with cardimom as soon as passengers boarded. That said it is nowhere near the better airlines like Cathay.
缺點： Check in counters has no clear signs for Business class if you come from the other side. I checked in at economy counter, wasn't given invitation to lounge or any priority landing immigration pass. There were no communication at the lounge about the delay and can hear nothing of the announcements from the general announcements for the departure hall. No explanation was given once onboard or why aircraft was changed from 787 to Airbus. Boarding was the worse of all with no clear announcements and economy class was boarded before business and there is only one air bridge. Most staff were standing looking like they didn't know what was about to happen.
優點： Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard.
缺點： This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it.
優點： All are okay
缺點： Nothing majer Food is simple - sandwich
缺點： Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available.
優點： Good service/Crew food quality and choice good.
缺點： Need more choice of British TV Programmes rather than American
優點： Food was good, and the crew were very patient and polite - went out of their way to make us comfortable.
缺點： The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?
優點： The entertainment was reasonable, I enjoyed the festive choices.
缺點： Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!
優點： Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!
優點： Great service from all staff ,
優點： Not really Seat cushion hard .
缺點： Boarding disorganised..little management of the process
優點： Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice.
缺點： Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly
缺點： Info system is not that easy to navigate So hard to find a movie
優點： As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel.
缺點： The lunch was not very hot.
優點： Good crew, comfy seats and good food and entertaning
缺點： The boarding was terrible -lots of pushing and shoving
優點： Food is really decent in economy. Good portions and variety.
缺點： Leg room seems tight compared to other airlines.
優點： The flight and crew were excellent. Turkish Airlines business is always good.
缺點： The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana.
優點： Excellent staff.
缺點： Very cramped, even for economy.
優點： Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me.
缺點： Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault.
優點： Great crew, confortable seats, free complimentary internet service
缺點： Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good
優點： Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals.
缺點： Limited choice in alcohol. No whiskey. No healthy options in snack bar.
優點： Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!
缺點： No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330).
優點： Good aircraft. Nice flight with professional crew. No delays.
缺點： Poor snack (one sandwich and mineral water only)
優點： Didn't take even 10 minutes between the landing and the opening of the aircraft door – really quick.
缺點： The boarding was 25 min delayed.
缺點： I was unable to sit with my wife and daughter. And I was iseated beside a mother with a child on her lap, which was not pleasant, although not the child's fault of course.
優點： Food was okay compared to Melb-Guangzhou journey that was excellent.
缺點： Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries.
優點： The flight itself was excellent !
缺點： I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !
優點： We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days.
缺點： We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent .
優點： Excellent pilot. Good skills. Steady take-off and landing.
缺點： Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously.
缺點： The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport...
優點： Nice Aircraft, nice crew
缺點： Not on time at all. Toooooo late boarding
缺點： Food is bad
缺點： Staff not very friendly. Very small seat. Worn out plane.
缺點： The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight.
缺點： Seats too small
優點： Was the cheapest option at the time, and quality wasn't worse than the others
缺點： No ability to charge smartphone or laptops
缺點： cannot access the reservation or checkin at Air China site
優點： The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two.
缺點： The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air.
優點： very attentive crew
缺點： Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
優點： The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice
缺點： The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc
優點： Flight duration
缺點： Very stingy with the drinks Cramped seats
優點： The friendliness of the crew
缺點： Flight got delayed 30 minutes
缺點： Third delayed flight in a row within the week. Seems to be considered acceptable business practice.
優點： Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost.
缺點： Boarding very slow. Staff a bit inattentive
優點： Great flight, on time great crew.
缺點： my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection
優點： The leg room. The great service and attitude.
缺點： The food... needs to be improved, even if it means charging a fee.
缺點： Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.
缺點： Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C
優點： My flight with Qantas was late and I missed the flight, they refused to move me to a later flight even though I had a paid ticket!
優點： Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!
缺點： British Airways neither a budget airline nor a lux airline. Doesn’t know what it is.
優點： Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.
優點： 真的想不到. 若有就是好險行李沒有不見
缺點： A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎
缺點： I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest.
優點： Absolutely everything perfect.
缺點： Through my own fault I ordered a different seat instead of window seat. :)
缺點： Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing.
優點： Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food.
優點： You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet.
缺點： There was nothing we didn't like about our flight to Seoul
缺點： Again, my special meal request wasn't found and I ended up eating nothing
優點： Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone.
優點： screen contents very good
缺點： seat is smaller than other flight
缺點： Flight cancelled
優點： very attentive crew
缺點： Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
優點： Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
缺點： Transfer point needs upgrade.
優點： Pleasant flight
缺點： We were delayed & missed our connection
缺點： The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
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