No entertainment screen no food優點： Crew was friendly helpful 缺點： I ordered muslim food but they said they don’t have
No Clue缺點： Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!
缺點： Little movie options
Not the greatest, but doable優點： Staff were quite helpful and both flights were on time - very cheap which made the things I didn’t like acceptable 缺點： There wasn’t really any legroom (I’m about 1.74m) or much comfort and the plane itself was really loud - not used to that from long distance flights.
Two out of four meals were okay.
Terrible food優點： Unedable food缺點： Booked beyond recognition flavourless
缺點： Not a single snack in the plane!
No hotel provided for 24 hour stop缺點： No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food.
Bad experience優點： Kayak website is not liable towards its customers. Due negligence.缺點： The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support.
Compensation for my cancelled flight & refund for my 10/12/2017 flight優點： Overall i won't prefer to travel from this airlines anymore.缺點： the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss.
THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT.
缺點： No ability to charge smartphone or laptops
Poor or mediocre in every way優點： Boarding was efficient 缺點： A lot not to like. In consistency following their own rules - i.e. asking some passengers to move from crew seats but allowing others to sit there, phones are not allowed to be used on flight mode but iPads etc are (even though both are capable of emitting radio waves). Food is very bad, even for someone familiar with asian food. Most of the staff cannot speak English properly. Constant announcements throughout the flight, even for minor things for example announcing the sale of duty free items
缺點： cannot access the reservation or checkin at Air China site