旅客評論
整體評分
7.6
好
根據3,616篇評論
登機服務
7.9
舒適
7.5
機組人員
8.3
娛樂
7.2
食品
7.2
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Finnair資訊
| IATA航空公司代碼 | AY |
|---|---|
| 路線 | 156 |
| 熱門路線 | 赫爾辛基 赫爾辛基萬塔機場往斯德哥爾摩 阿蘭達機場 |
| 服務機場數量 | 73 |
| 熱門機場 | 赫爾辛基 赫爾辛基萬塔機場 |
最新評論
旅客評分
27
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4
6
2
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8.6
優點： Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.
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7.2
缺點： Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either
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10.0
優點： Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company
缺點： Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.
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10.0
優點： On time
缺點： Free bags under Corbin
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6.0
優點： The crew were professional and courteous
缺點： Nothing, as it’s a short flight!
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9.6
缺點： The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester
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9.3
優點： Great crew
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9.0
優點： Lovely crew, very good entertainment system.
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8.0
優點： The fact that we were offered an additional round of water and the friendliness of the crew.
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7.0
缺點： The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight.
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8.0
優點： I was i business class and the crew were very good
缺點： nothing as it was not a long flight, only 3 hours
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2.6
5h late and no luggage
優點： I got there
缺點： Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.
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2.6
5h late and lost luggage
優點： I got to my destination
缺點： Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.
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8.0
first Finnair flight
優點： reasonable leg room comfortable seat
缺點： No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better
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10.0
優點： It was on one of their newer planes which meant that we had decent comfort and entertainment!
缺點： The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.
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9.6
優點： New plane, good food choices.
缺點： Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.
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9.0
優點： Speedy boarding process, good meal choices.
缺點： Plane was a little dirty. Entertainment was also a little limited in terms of new releases.
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8.5
優點： Speed boarding process.
缺點： No entertainment system on a 3 hour flight...
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4.6
優點： Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.
缺點： Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.
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8.0
優點： Service good. Staff good
缺點： Very cold at night
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8.6
Great quality and value
優點： All good. Very hospitable cabin crew, great service.
缺點： Nothing.
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9.3
Great quality and value in business class.
優點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
缺點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).
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10.0
優點： In business class, seating arrangement, menu and entertainment excellent
缺點： Nothing
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8.3
They handled the delay really well
優點： Customer service and efficiency
缺點： The delay because of a software glitch
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8.0
They waited for us!
優點： Food, entertainment, service
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8.0
Good value
優點： The staff were exceptional , good food.
缺點： Not really business class seats.
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7.6
Good but expensive
優點： Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment.
缺點： Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive.
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9.5
Flight delayed, otherwise ok
優點： The staff was professional and friendly. The waits were short on boarding.
缺點： The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more.
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7.6
Good flight, terrible food
優點： Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time.
缺點： Food was terrible.
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10.0
Good flight, on time
優點： Good smooth flight, on time. No complaints
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8.0
Good flight
優點： Good flight, on time, nice crew
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5.0
缺點： long waiting time in the bus before the flight
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9.5
FinnAir was great but the waiting area at Berlin TXL was bad!
優點： Great service, staff and punctuality
缺點： They changed the plane & seats
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9.3
Great staff, timeliness and perfect landing amidst the typhoon in HK!
優點： Great service, staff and punctuality
缺點： The food was soggy and overheated
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9.3
優點： The new Airbus A350
缺點： Onboard food and drink is quite expensive
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7.3
Finnair business class is top notch,/
優點： Far better quality and value than BA, it's OneWorld partner.
缺點： It was all good.
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10.0
First rate flight.
優點： Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?).
缺點： Amenity kit was a little basic.
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5.6
Business Class disappointing
缺點： Economy seat with Centre seat left empty
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3.6
14 hour delay
優點： We were kept informed about the delay
缺點： Has to wait 14 hours in Helsinki for a 25 minute connecting flight
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10.0
I've enjoyed my very first flying experience with Finnair very much!
優點： The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!
缺點： The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last
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9.6
優點： Fantastic service staff food and beverages
缺點： Just slightly hard when laying down on the seat to sleep
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9.6
seat not totally comfortable when lying on side
優點： Service, staff, food and beverages all excellent
缺點： Seat was just a little hard when lying on my side
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2.0
Missed connection & nobody tried very hard
缺點： Missed connection so didn't get second flight
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3.0
Delayed over 3 hours
缺點： Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!
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2.0
缺點： We didn't get from Helsinki to Dublin we were redirect via Paris.
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10.0
優點： A bit delaye in Departure but ok overall
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10.0
Great Service but... The Finnish?
優點： All was great!
缺點： Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising...
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9.3
優點： My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport.
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7.0
優點： Arrived ahead of time Crue
缺點： Sales on board
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9.0
It was a pleasant flight experience
缺點： The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours
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7.3
缺點： There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight
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4.0
The flight was not Finnair but American - as were
優點： Nothing
缺點： I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London.
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3.6
Heatwave row 49
優點： direct flight
缺點： There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences.
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航班狀態
Finnair路線圖
Finnair的聯絡資料
- AY IATA航空公司代碼
- 30714624 致電
- finnair.com 瀏覽
Finnair的取消政策
隨著新型冠狀病毒（COVID-19）情況的變化，Finnair將不斷更新相關的政策。請直接與Finnair聯絡查詢取消機票的最新費用與詳情。你可以在此查閲Finnair相關政策的最新資訊：Finnair的旅遊諮詢和政策
航班狀態、取消和延遲的資料是由Flightstats.com提供，Flightstats的資料可能並非總是準確無誤，請記得直接與你的航空公司確認所有這裡所提供的資訊。