Finnair（AY）- 預訂機票、查閲評論及取消政策

IATA航空公司代碼	AY
路線	204
熱門路線	赫爾辛基萬塔機場往斯德哥爾摩阿蘭達機場
服務機場數量	97
熱門機場	赫爾辛基萬塔機場

旅客評分

8.6

優點： Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.

評論在2020年3月撰寫

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7.2

缺點： Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either

評論在2020年1月撰寫

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10.0

優點： Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company

缺點： Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.

評論在2019年8月撰寫

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10.0

優點： On time

缺點： Free bags under Corbin

評論在2019年8月撰寫

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6.0

優點： The crew were professional and courteous

缺點： Nothing, as it’s a short flight!

評論在2019年5月撰寫

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9.6

缺點： The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester

評論在2019年5月撰寫

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9.3

優點： Great crew

評論在2019年4月撰寫

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9.0

優點： Lovely crew, very good entertainment system.

評論在2019年4月撰寫

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8.0

優點： The fact that we were offered an additional round of water and the friendliness of the crew.

評論在2019年3月撰寫

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7.0

缺點： The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight.

評論在2019年3月撰寫

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8.0

優點： I was i business class and the crew were very good

缺點： nothing as it was not a long flight, only 3 hours

評論在2019年2月撰寫

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2.6

5h late and no luggage

優點： I got there

缺點： Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

評論在2018年12月撰寫

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2.6

5h late and lost luggage

優點： I got to my destination

缺點： Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki.

評論在2018年12月撰寫

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8.0

first Finnair flight

優點： reasonable leg room comfortable seat

缺點： No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

評論在2018年11月撰寫

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10.0

優點： It was on one of their newer planes which meant that we had decent comfort and entertainment!

缺點： The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.

評論在2018年10月撰寫

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9.6

優點： New plane, good food choices.

缺點： Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

評論在2018年10月撰寫

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9.0

優點： Speedy boarding process, good meal choices.

缺點： Plane was a little dirty. Entertainment was also a little limited in terms of new releases.

評論在2018年10月撰寫

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8.5

優點： Speed boarding process.

缺點： No entertainment system on a 3 hour flight...

評論在2018年10月撰寫

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4.6

優點： Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.

缺點： Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.

評論在2018年10月撰寫

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8.0

優點： Service good. Staff good

缺點： Very cold at night

評論在2018年9月撰寫

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8.6

Great quality and value

優點： All good. Very hospitable cabin crew, great service.

缺點： Nothing.

評論在2018年8月撰寫

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9.3

Great quality and value in business class.

優點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).

缺點： All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers).

評論在2018年8月撰寫

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10.0

優點： In business class, seating arrangement, menu and entertainment excellent

缺點： Nothing

評論在2018年7月撰寫

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8.3

They handled the delay really well

優點： Customer service and efficiency

缺點： The delay because of a software glitch

評論在2018年5月撰寫

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8.0

They waited for us!

優點： Food, entertainment, service

評論在2018年5月撰寫

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8.0

Good value

優點： The staff were exceptional , good food.

缺點： Not really business class seats.

評論在2018年3月撰寫

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7.6

Good but expensive

優點： Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment.

缺點： Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive.

評論在2018年3月撰寫

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9.5

Flight delayed, otherwise ok

優點： The staff was professional and friendly. The waits were short on boarding.

缺點： The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more.

評論在2018年2月撰寫

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7.6

Good flight, terrible food

優點： Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time.

缺點： Food was terrible.

評論在2018年1月撰寫

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10.0

Good flight, on time

優點： Good smooth flight, on time. No complaints

評論在2018年1月撰寫

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8.0

Good flight

優點： Good flight, on time, nice crew

評論在2018年1月撰寫

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5.0

缺點： long waiting time in the bus before the flight

評論在2017年8月撰寫

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9.5

FinnAir was great but the waiting area at Berlin TXL was bad!

優點： Great service, staff and punctuality

缺點： They changed the plane & seats

評論在2017年8月撰寫

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9.3

Great staff, timeliness and perfect landing amidst the typhoon in HK!

優點： Great service, staff and punctuality

缺點： The food was soggy and overheated

評論在2017年8月撰寫

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9.3

優點： The new Airbus A350

缺點： Onboard food and drink is quite expensive

評論在2017年8月撰寫

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7.3

Finnair business class is top notch,/

優點： Far better quality and value than BA, it's OneWorld partner.

缺點： It was all good.

評論在2017年8月撰寫

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10.0

First rate flight.

優點： Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?).

缺點： Amenity kit was a little basic.

評論在2017年8月撰寫

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5.6

Business Class disappointing

缺點： Economy seat with Centre seat left empty

評論在2017年8月撰寫

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3.6

14 hour delay

優點： We were kept informed about the delay

缺點： Has to wait 14 hours in Helsinki for a 25 minute connecting flight

評論在2017年8月撰寫

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10.0

I've enjoyed my very first flying experience with Finnair very much!

優點： The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!

缺點： The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last

評論在2017年7月撰寫

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9.6

優點： Fantastic service staff food and beverages

缺點： Just slightly hard when laying down on the seat to sleep

評論在2017年7月撰寫

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9.6

seat not totally comfortable when lying on side

優點： Service, staff, food and beverages all excellent

缺點： Seat was just a little hard when lying on my side

評論在2017年7月撰寫

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2.0

Missed connection & nobody tried very hard

缺點： Missed connection so didn't get second flight

評論在2017年6月撰寫

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3.0

Delayed over 3 hours

缺點： Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!

評論在2017年6月撰寫

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2.0

缺點： We didn't get from Helsinki to Dublin we were redirect via Paris.

評論在2017年6月撰寫

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10.0

優點： A bit delaye in Departure but ok overall

評論在2017年6月撰寫

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10.0

Great Service but... The Finnish?

優點： All was great!

缺點： Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising...

評論在2017年5月撰寫

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9.3

優點： My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport.

評論在2016年9月撰寫

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7.0

優點： Arrived ahead of time Crue

缺點： Sales on board

評論在2016年8月撰寫

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9.0

It was a pleasant flight experience

缺點： The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours

評論在2016年3月撰寫

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7.3

缺點： There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight

評論在2016年2月撰寫

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4.0

The flight was not Finnair but American - as were

優點： Nothing

缺點： I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London.

評論在2016年1月撰寫

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3.6

Heatwave row 49

優點： direct flight

缺點： There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences.

評論在2015年12月撰寫

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