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優點： Landing 20 minutes ahead schedule.
缺點： Nothing much to improve as it only 50 minutes flight
優點： Aero bridge availability
缺點： Choice to meals like McD mix and match. Can choose other combination of same value
缺點： Attentiveness and comfort passenger for any incident.
缺點： Attentiveness, we were miss for food purchasing was abit rush.
缺點： GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING
缺點： the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
優點： Smooth check in
缺點： That the in-flight wifi really is free instead of making the passengers to pay
缺點： All good
缺點： Would be nice to have entertainment
優點： The boarding was fast.
缺點： Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.
優點： The flight was okay, service was okay.
缺點： Could be better if the departure was on time rather than delaying too much without clear explanation.
優點： The crew was amazing!
缺點： provide accesible wifi
優點： Very good for the price I paid
缺點： Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.
Simple short haul
優點： Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards
缺點： Had to ask someone in terminal about getting our connecting flight
優點： Quick turnaround.
缺點： The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley.
優點： I tried their new selection of meals- butter chicken with rice. It was really good actually
缺點： As usual, I don’t really like the non-reclining seats on Airasia flights
缺點： 3 hours flight delay
缺點： no food. maybe ok for this price.
boarding: why i had to checkin twive while using 1 carrier?
that was mentioned on the ticket, but I oversaw that when was ordering ticket on website
Very slow checking in
優點： Staff were very helpful and friendly. Even let me off some money for a drink
缺點： Checking in took way longer than needed
Sold 570 MYR Marshall 111 box
缺點： I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND
缺點： The flight can’t even provide a plastic bag for me to pack my pre order meal.
Value for money
優點： The price is very affordable and flight was very good in take off and landing.
缺點： Seats was very tight and uncomfortable!!!
優點： Flight was v smooth
缺點： No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in.
need to pay to be with my wife
優點： On time
缺點： I was separate with my wife even if similar seats were available. To be with her, i had to pay.
缺點： Lazy crew
缺點： Always delay!!!!
優點： Where is my bag. Please find my bag because many thing inside it.
缺點： Fail tu makesure customer bag arrival safely
缺點： Flight attendant quite slow for delivering food and not many selection food available as usual
缺點： It was a night flight. Inflight light was on almost throughout the entire flight.
Good flying experience with AirAsia
優點： On time both times. Ground staff especially very friendly.
缺點： Nothing we didn’t really not like
優點： On time and very friendly helpful staff. Especially ground crew
優點： All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff
優點： Everything was smooth
缺點： Unable to use airasia app for e-boarding
Highly recommend. Very good flight.
優點： This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend.
缺點： Flight delay for almost 4 hour
Delayed for 6 hours..
缺點： The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.
優點： Crews are ok in general
缺點： I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.
缺點： Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd.
優點： Captain address on delayed update and get free meal
缺點： Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia.
缺點： All ok
Terrible delayed 13 hours
缺點： 13 hour delay worst flight ever
Messed up my pre ordered food selection
優點： Clean aircraft
缺點： Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights
Fuss free airline. You get what you pay.
優點： Fuss free Friendly crew Pay for service
缺點： Tight seats Food comes in small portions Website user experience
Flight Delayed twice
優點： Overall in flight experience quite good.
缺點： Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk.
AirAsia has improved so much!
優點： Everything was great
缺點： The head stewardess pronounced a few words wrong
Quick flight done efficiently
缺點： Aircraft arrived slightly late
Late flight with no explanation
優點： He flight boarded on tkme
缺點： The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late.
everything was ok
優點： nothing to say.
缺點： only food that i received the rice i think didn't cooked properly
Flight was delayed
缺點： Flight was delayed
優點： On time boarding ...very efficient
缺點： Offer same type of value food...even worst tasteless
缺點： Seating is very uncomfortable.
優點： BOARDING very smooth n fast...more importantly punctuation very good
缺點： Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.
優點： The Aircraf was brand new