優點： Economy seats were actually pretty comfortable and the staff was very attentive.
缺點： The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better.
優點： I liked getting to my destination safely.
缺點： The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)
優點： Flight seat
缺點： Food service
缺點： The flight was delayed for hours, ridiculous. Do better. No excuses.
優點： cabin crew continued to smile despite conditions
缺點： the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup.
優點： Not much, but the crew were friendly
缺點： The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline
缺點： on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline.....
缺點： The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take.
缺點： Was a decent and modest flight.
優點： New plane. And now online check-in is now available
缺點： Looks like they missed a snack in between.
優點： new airplane
缺點： wish they had online check-in service in Los Angeles.
優點： The crew was very frindly. Tha craft is very clean
缺點： Food for non-Chinese passengers
優點： Crew was very friendly
缺點： Food was not great
缺點： No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite.
優點： people very nice
缺點： food can hv been better
缺點： Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options.
優點： Crew is so polite!
缺點： No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static).
優點： The crew and the food.
缺點： On time
優點： The crew was good. The flight was quick and direct.
缺點： So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had...
優點： The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue.
缺點： The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done.
缺點： The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake.
love the direct flight
優點： The direct flight is great! Especially traveling with kids.
缺點： The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that.
缺點： I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer
Good flight but a bit cold
優點： Good cabin staff.
缺點： A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.
缺點： Very friendly crew members.
優點： The flight was smooth and the service personnel was nice and professional.
An okay airline
優點： The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early.
缺點： The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals.
優點： Good price and had entertainment and meals that were tasty.
缺點： Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight.
缺點： The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu
優點： gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus.
缺點： Cannot select seat prior to flight.