世界第1
「Entertainment was a good surprise.」
世界第1
「The crew was nice .」
世界第1
「Crew was friendly and efficient.」
世界第1
「Ticketing staff very friendly.」
世界第1
「new plane, nice crew, on time.」
挪威最佳航空公司第1名
「Seats were comfortable」
| IATA航空公司代碼 | DY |
|---|---|
| 路線 | 323 |
| 熱門路線 | 奧斯陸加勒穆恩機場往卑爾根機場 |
| 服務機場數量 | 93 |
| 熱門機場 | 奧斯陸加勒穆恩機場 |
優點： Happy crew, efficient. Friendly. Everything on time or early 5*.
Appreciated no fuss of hand luggage size and weight (as on others)
Keep up the good work!
缺點： All perfect, none
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優點： Nothing was good.
缺點： Plane was. Hanged. I had booked a business class seat and plane had NO PREMIUM / BUSINESS CABIN. I got an economy seat AT 70-80% if business seat cost and also was forced to pay for my bag to be checked at checkin - even tho the ticket I booked had 2 BAGS INCLUDED IN FARE. VERY UNACCEPTABLE.
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優點： Boarding was super easy - but then I did pay extra for Priority.
缺點： If you don't order food in advance, there's only the snack menu available, which is very limited and poor quality. Also, the cabin staff basically ignore you, while offering a range of goodies, at different times, to those who did order in advance.
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優點： Free wifi was great!
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FAILURE
缺點： Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience.
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優點： 機材が新しい
缺點： 遅延しないで到着して欲しかった
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優點： 機材が新しい
缺點： 機内食 35ユーロのコスパが全くない
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缺點： Free drinks
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優點： Price
缺點： Free drinks
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優點： brand new plane, simple check in, good food, nice entertainment, comfy seats
缺點： Truly, I can't think of anything
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優點： Cabin crew were competent
缺點： Over three hours late in taking off
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優點： None
缺點： Check in waste so much time nuisance to customers
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優點： Left right on time with an efficient service.
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缺點： Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel.
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缺點： No entertainment
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缺點： If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other
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優點： Friendly staff as always, and more leg room than most budget carriers
缺點： They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes.
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A good low cost Premium long haul option
優點： Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual.
缺點： Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty.
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優點： Board crew were pleasent and helpful.
缺點： Plane was dirty.
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優點： On time and very comfortable
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Very enjoyable long haul flight to Austin
優點： New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary.
缺點： The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery.
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Satisfied customers
優點： Excellent value flight to Seattle. Very helpful at check in. Brilliant plane.
缺點： We choose not to pre-book seats or order meals as we felt both were expensive options.
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Didn't know we don't have food in our ticket
優點： Nice and ckean airplane. Smooth travel
缺點： We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food.
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Flight Delayed for a Day
優點： Fact that I eventually made it home a day later
缺點： The airline company and if I can avoid it in the future, I will not take this airline again!
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優點： Plane was clean and modern with tv for every seat
缺點： Meal was not included in an 8 hour international flight. Even a water or snack was a price.
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Good value for money
優點： Nice new planes
缺點： The food wasn’t great
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Excellent
優點： All
缺點： Only graded one star for last two as short ball NA
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優點： Staff was pleasantly helpful and friendly.
缺點： Window seat was uncomfortable, and plane was hot,as if the a/c was turned off.
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A budget airline which ended up costing more than regular airlines
優點： Crew was polite. Entertainment system was acceptable.
缺點： While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts.
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Unfriendly staff, not even water offered for those who didn't pre-pay
優點： Seats were comfortable
缺點： Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing.
I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water..
Will not be flying Norwegian again.
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優點： The boarding was stress-free and the leg room was excellent
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Poor
缺點： Delayed by over 3 hours.
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優點： Quick flight.
Fast boarding
Good choice of entertainment
缺點： The plane was freezing
With three people sitting together, it is definitely cramped.
Staff aren’t as friendly.
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優點： The flight was fast
缺點： Horrible people doing the check-in for the flight
Very stricted with weight so they can charge you horribly high prices for their benefit
Very arrogant
Delayed flights
Not offered even water if you hadn’t booked meals
Very expensive snack bar prices and can only pay by card
Worst airline ever with the most abusive and arrogant staff
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優點： I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service.
缺點： We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey.
We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly.
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優點： Quick flight.
Good entertainment
Quite spacious
Quick boarding.
缺點： Plane was cold.
Not including food
Staff aren’t as friendly as other airlines experienced.
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Gatwick to Denver
優點： Modern newish plane & generally a good flight with minimal air disturbance
缺點： Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight.
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Serious problem with Food ordering and rude staff
優點： Economy Seats were comfortable
缺點： Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical.
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Subpar service
優點： The film selection was good.
缺點： Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments.
Bad website and faulty app.
A budget airline to be avoided.
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優點： Entertainment was good, nice planes.
缺點： Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own.
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Decent flight, roomy and good value for money
優點： The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money
缺點： The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well.
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Needs improvement
優點： My seat was comfortable,bathrooms were clean.
缺點： Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers.
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Late take off and unconfortable chairs
優點： Crew was friendly
缺點： Flight left late, uncomfortable seats, No water provided.
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優點： The flight was delayed by 2 hours but it was quite well handled by the crew
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You get what you pay for
優點： Cheap.
缺點： Cheapness!
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缺點： Wheelchair was not boardedit first and was not brought to the gate on landing.
We were not assigned seats near front until I complained
North hot food available on flight
Seats cramped
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優點： Great leg room considering it's a short flight.
缺點： Rude staff.
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優點： Comfortability
缺點： Boarding staff a bit unwelcoming
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優點： Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!
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Long queue for check in
優點： Nothing
缺點： Food, seat, entertainment
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Awful!
優點： I had a window seat...
缺點： Very confused as to why I was wasn’t told that I needed to pre order my meal..
On my way to London I got a meal included and on the way back I didn’t even get a bottle of water!
Awful awful experience and will never be flying Norwegian again. , no matter what the price is!
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Totally 'okay' long-haul experience.
優點： Modern, clean plane (Dreamliner); and fuss-free experience.
Definitely good value for money.
缺點： Seriously poor leg-room for a transatlantic flight.
If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good.
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優點： Hassle free. Didn't make use of all facilities. Good value for money.
缺點： Nothing.
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DY 7107 to LAS
優點： The comfortable seats
缺點： Being separated from my friend across an aisle
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Massive delay
優點： Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board.
缺點： It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3.
The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport.
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Great flight!
優點： All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them.
Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down!
Shopping system worked great, every time I ordered I received my food/drink within minutes.
Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!!
Would definitely fly with them again.
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Ok for the money
優點： Price of the ticket was good
Modern plane
Clean plane
Friendly cabin crew
缺點： The flight was full
The seats in economy were small
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優點： Overall good service with timely information.
缺點： 50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!
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Quick and direct
優點： Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping.
缺點： Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully.
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Extreme delay, no food and absurd safety warnings
優點： Nothing particularly special.
缺點： Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane.
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