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優點： Decent crew and food. Fairly punctual.
缺點： Check in was so slow. Slowest check in I’ve known.
優點： Excellent flight apart from the delay!
缺點： Leave on time!
優點： Planes and entertainment was amazing. Flight crew very good and friendly.
缺點： The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
Sri Lankan hospitality
優點： It was all positives from the time we check in until we arrived in Kindon.
缺點： They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
One of the best
優點： Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
優點： Behavior of crew and food. The service was excellent. The flight was clean.
Very good smothly went
優點： All crews they are helpfull
缺點： Food same going and coming times
優點： Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
缺點： seats are small but otherwise it is 5 star airline. love Srilankan.
優點： Friendly service.
缺點： Boarding process could improve
缺點： Flight was late and because of that we missed adelaide flight
優點： Friendly crew and great food
缺點： Delay to take off
Not quite Sri lankan hospitality
優點： Acceptable but not exceptional as expected
缺點： Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.
優點： Good service
缺點： Not enough leg space, cramped seats
缺點： There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan.
缺點： The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected.
缺點： We really appreciate your prompt response.Your customer service guidance is supportive for us.
缺點： We really appreciate your prompt response.Your customer service guidance is supportive for us
Could be better
優點： Friendly crew
缺點： Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies
Many things are not working
優點： comfortable timing for india.
缺點： 1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad.
An inconvenient flight.
優點： Courteous & helpful crew.
缺點： Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens.
缺點： Felt like a second class train travel.
優點： Staff.. food
缺點： SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever..
優點： Nice lounge. Good food. Friendly staff
缺點： Flight was late, may not be their fault
優點： Good, I intend to fly again with SriLNkan Airways
缺點： The food and the seating was plenty good enough, given that the ticket is economy.
優點： Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!
缺點： Food and seating were reasonable for economy, that’s what I paid for.
優點： Crew are very polite. Fast response.
缺點： Entertainment for movies no so much update.
The offered beef for the meal which was not expected.
缺點： very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing.
Sri Lankan Airlines
優點： They have great direct service, and moderately priced. And fantastic flight times.
缺點： The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful.
缺點： Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English.
缺點： Quality of food has really gone down. Quite disappointing.
A good flight
優點： Good crew
缺點： Old plane
優點： Very good crew
缺點： Food needs improvement
優點： Friendly and efficient
缺點： Bus boarding
優點： Gr8 service with a smile
Fairly disappointing overall...
缺點： Sri Lankan seems to fly very old A320 aircraft on this route, at least for the daytime flights, and these have limited comfort in business class and rather small entertainment systems by today's standards. But it's surprising that the food quality is also poor because Sri Lanka has such amazing cuisine as a country.
Good Airline but need to get better
優點： Boarding without any hassle?
缺點： Boarding & food.
Underrated airline; excellent experience!