good value for money no
Quiet location, clean. Cleaner was extremly helpful when I was struggling to carry my bags up the stairs, genuinely concerned and on hand to assist me. The food in the restarant was not of a good standard. I had belly of pork and left the whole thing, overcooked. When appraoching the bar for drinks I was faced with an abrupt bar man who did not even look up and instructed me to sitdown to be served. I would stay again, but would be cautious about eating there.
Friendly atmosphere and overall service provided by members of staff
We had a very good break here, staff were friendly, room was a little small but was clean, food was really good and the staff in the restaurant were really lovely. Bit overpriced but we had a nice time so we were happy.
Location, quiet and the facilities The waiting staff at breakfast got the order wrong. The Irish coffee was not to a standard we would expect from a MacDonald Hotel.
Pleasant surroundings. Free broadband in room internet - remeber to take Ethernet cable Dining facilities are limited to A la carte at one end, and sports bar at the other with nothing in between
Very comfortable, quiet and excellent dinner and breakfast. Nothing
This was our fourth visit to Botley Park. We stay there because we enjoy the comfort of the bedroom and the food in the dining room The Bar prices. I can buy a ltr of whisky for what I paid for two singles at Botley Park!
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
food in the restraunt was fantastic,staf were very friendly
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
ony the above, rudeness of a member of staff
Convenient for cruise Paying for car park
adam was very helpful breakfast price too high
Noisy bar area with leaking roof
The high standard of service
No Air Con in room only a broken floor standing fan.
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The whole experience - staff - accommodation - food N o
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
very pleased with all areas of the hotel ,i have no complaints at all.
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
Central location Car parking
The garden was lovely, the room very comfortable and the staff very friendly. n/a
Good location Quite basic rooms
location difficulty parking
helpful and friendly staff nothing
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Convenient location for travelling southbound on M3. Good stopover whilst travelling on business. Location not good if travelling north on M3
Friendliness of staff and cleanliness services- there was no internet connection or phone signal in my room and this is a major problem for me on a bisiness trip
The tv Didn't enjoy the stay at all. Receptionist was rude and did not want to sort the problem of our smelly overbearingly hot room and only did so on our insistance with a lot of huffing and puffing. our complimentary biscuits had also been opened and one eaten we did not want them replaced but thought it not good form she did not see this. We moved room but I had to return the original room key to reception even though I was in my pyjamas! I made a complaint the next morning and was told I would recieve a call but I never did. I will never return.
The staff were very friendly and hospitable, and took time to help with any requests. And the rooms were of a good standard. It was quiet without any motorway noise, and it was very useful to have a garage which sold lpg easily accessible. The hotel was fine and the setting attractive, but it difficult to find by car coming from the north without using the footbridge from the southbound carriageway, and it is a shortcoming that there is no adjacent pub where meals are available. I don't recall seeing the guest reviews, so cannot answer that question.
Easy access. Plain, simple accomodation if you stay for one or two nights. High priced for the facilities offered. They offer breakfast but couldn't get the order right, after three attempts I cancelled breakfast. The manager did make a suitable adjustment to my account. I stayed for nine long days - Would I stay there again? Only for one night if passing through!
The receptionist was on the ball we did not arrive until approx 0115hours. The room was very clean and tidy and the bed was comfortable and warm. I have only one adverse comment which was the lack of sugar and only one biscuit between 2. But definately not a complaint. We had a very comfortable stay
Nothing The fact that they had not processed by booking and had no rooms for us ,this was sorted out only by letting down other guests who had booked.also friends had asked for links with my booking so that our rooms would be together in fact we were at opposite ends of the hotel.
Friendliness of people
Room was comfortable. Only room service for breakfast, could do with a breakfast room downstairs with self service for customers
Assistance of the staff was excellent Although the name of the person travelling was included in the booking, the room was reserved in the name of the credit card holder. There was also, not enought milk cartons for the tea and coffee.
Wonderful convenient location. private parking.
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
The staff were excellent, restaurent food very good. The parking should be free!!
relaxed ambience of hotel
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Friendly Staff Bed was too small
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
Room was beautiful
Location Check in was 4pm which is very late.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Friendly staff. Good food and excellent facilities.
coffee & tea in your room for your use great as we arrived at 1am.
Very good staff. Central location. Car Park
Inability to deal with two complaints about the room adequately or to compensate for these
breakfast cushions on the bed didnt look clean
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
The location was very handy for us.
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Very expensive for an "overnight" hotel
all of my stay no english breakfast
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
easy to find and to use the restaurant at night offer a poor menu
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
lovely clean hotel, big open public spaces
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
the big bed and mirrors the lifts were a little suspect
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
Reception and bath room
Spacious lobby, very professional and friendly staff, modern and clean hotel
The spa & jacuzzi Limited menu in both restaurants. Would have liked more pasta dishes & vegetarian.
Comfort, cleanlinness and welcoming staff.
Quiet location. Comfortable room. Excellent breakfast - from heated containers, and with hot plates. Other hotels take note! Hotel confirmed wifi was £15 for 24 hours. I told them this was excessive - especially as many people just want to download/send some e-mails. Checked available networks on my netbook & logged on to 'ibahn' - which has an option for 1 hour free!! Ditto next day.
We are from the US and spent 17 days in Europe. We chose this hotel because we were a little tired of big cities (although this was a bit of the beaten path) and the rooms/beds were larger then others (we have three kids). The pillows are the best! And breakfast was divine (read - huge!). Jacuzzi was tiny (fit three people only) and freezing (maybe around 93 degrees F) ... Sauna and steam room were nice though.
We were not allocated the room we had booked - only a double rather dbl dbl. The initial room was also allocated up stairs, when we had a pushchair. There was no lift access. It took an hour to fix up a new room, as I had to requeue to complain. It then took 6 hrs to get a cot in the correct room. Evening food quality debatable. Breakfast very good
Efficiency, Cleanliness and Comfort were all good.
The pool facilities were very good and open late into the evening. We stayed in a standard room which was actually relatively large with a very comfortable bed.
Our stay at this hotel was excellent. The receptionist altered our booking on request and assisted us with our luggage . The room was lovely, no compalints at all. Everything we needed was there, even a fan to cool us down!! We used room service for dinner and it was delivered very fast, even though they were very busy in the dining room. Next morning the buffet breakfast was the best I have experienced anywhere. A great choice and something to suit anyone. All in all a great stay at a great hotel. We would certainly recommend this hotel and would use it again if holidaying or travelling in the area. Nothing to dislkike.
Hotel was clean and staff was nice. It is in nice grounds. Breakfast was ok. Did not agree with the fact men had to wear shirts with a collar for dinner in the restaurant.That seemed to be a bit old fashioned. So my husband and I went to restaurants close by. Also thought the dinner menu was a bit over priced.
Reception staff were charming & helpful-excellent service. Reception on t v was terrible-we were unable to watch as the picture was so poor. Hotel was very rambling, and difficult to fnd our way around.
Room was modern, comfortable ans functional. Wi Fi connection in room is bonus Be aware this is more a motel, can be a wet and cold walk to main building
\\i thought the hotel was excellent value for money this time and the food was well up to a standard of excellence ..staff extremely helpful and courteous . the car park was disorganised and if fact my car was damaged in the car park by a red car scaping the side ..It will probably cost in the region of 200 to 300 to repair .so was it a good trip value for money ..no if you include that problem ..perhaps it may not have happened if there had been a proper marked area for cars etc .
The hotel is a very beautiful village with both entertaiment and quiet nature forest. The rooms are very comfortable. But it is dificult to find this wonderful place if you don't have a vehicle.
Beautiful surroundings. Excellent Breakfast Unable to have dinner at hotel as fully booked. However, a good selection of eating places in Wickham 1.5 miles away.
the setting appalling service
Spacious grounds, Lovely main building.
Difficult to find parking when we came in due to function at the hotel.
Wonderful hotel and beautiful clean well furnished room with tea/cofee making facilities. Quite a large hotel but well run with friendly staff. Very good value when booked on booking.com. Directions to reception from car park were insufficient and the existing signs were improperly lit. In places walking from car park to pathways meant one having to walk over a mulch of leaves and muck.Food trays left outside neighbouring rooms in hallway on sunday evening at 6 pm were not collected until 9 am Monday morning. Pint glasses left on outside walkways overnight. Strange choice of tv channels. All night horse racing from America and the awful news channel Euro news but no BBC news or Sky news channels. No freeview channels like ITV2 or BBC 3. Good selection of sports channels though.
peace / Quiet Breakfast was good
Faclities Lack of parking when busy
extremely friendly and warm staff not applicable
Staff were over streached on the Friday evening but sill managed to provied a professional service and a smile. Room was clean and well presented.
Lovely room. Very friendly staff. Excellent service and breakfast We booked very last minute and they didn't seem to be expecting us. Bar menu fairly plain. Evening food ok but not brilliant.
Smart rural dining pub with food above normal pub standards The rooms are up a narrow twisting stair which is awkward with large/heavy cases.
Very friendly staff, rooms are individual and to a very high standard. No bad points.
very good food is fab
Excellent stay in a well apponted room. Very good food. Ideal for a quiet relaxing stay.
It was very good value for money. The room was clean, nicely decorated. The staff were friendly and attentive. I'd stay there again. No complaints at all
easy location eating facilities limited
our room was next to the lift, so was a bit noisy
it suited my purpose as i was leaving from southampton to go on a cruise so it was idealy suited for access i felt dinning facilities was a bit sparce the staff that were there worked very hard toattend to customers needs but could have benifited by having more help
lack of in room a/c on a very hot night.
Nice room. Well laid out & good mattress. Also if you forgot something, like toothbrush or toiletries, they would supply a free pack.
Diificulties and confusions with regard to website access, booking procedures and especially incorrect information regarding charging policy
no sign of a manager and very poor customer sevice
cleanliness food terrible. bar menu far too restricted . breakfast a joke
The friendlyness of the staff most helpful
The room itself Maybe the breakfast could be better
a wounderful place to stay 'excellent
Staff were very attentive but not overbearing. Beautiful room.
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
Ideal upmarket setting to do business Some relatively old style rooms
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Breakfast should of been included for the price of the room
To be honest, not very much.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Staff were friendly, location was excellent, breakfast was great!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.