IATA航空公司代碼 | LH |
---|---|
路線 | 616 |
熱門路線 | 柏林 泰格爾機場往慕尼黑國際機場 |
服務機場數量 | 197 |
熱門機場 | 法蘭克福國際機場 |
優點: Comfort and space
優點: Service
缺點: Boarding
優點: 機組服務員貼心服務,另外座位均舒適
缺點: 娛樂設備不足
優點: Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service.
缺點: Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst.
優點: Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service.
缺點: Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service.
缺點: It was not the same time because one hour and a half delays
Good flight
缺點: 40 minute delay in departure due to late arrival of incoming aircraft.
Everything excellent
優點: Evrything
缺點: Nothing
優點: The flight was adequate.
缺點: Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour.
優點: Service and hospitality. On dot service with no major delays.
Weather disruption
優點: Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered.
缺點: On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time.
Flight delayed by one hour
優點: Staff were ok, did all they could
缺點: Not enough information especially for people with connecting flights
Hassle
優點: Staff were very nice. Flight arrived on time.
缺點: App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies
Lengthy check in process
優點: Staff were very nice. Flight arrived on time.
缺點: App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies
Best flight
優點: Can not fault anything
The best
優點: Service leg room and service with a smile
缺點: N/a
缺點: 1hr 20 minutes late
Nice
優點: Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again
缺點: I think the process was too long in Lagos, but in London it was smooth.
缺點: The boarding gate has too little space and was chaos.
Trip to NZ
優點: Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good.
Trip to NZ.
優點: Short flight but staff very attentive, food good.
Worst food ever
優點: not much
缺點: The worst food I have ever had the displeasure of having in my mouth.
The staff kept bumping into me and therefore did not sleep at all.
Same same not a lot different
優點: Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise.
缺點: Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one.
Fine flight, transfer needs work.
優點: Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew.
缺點: Bus to plane at departure, no room in overhead lockers as space taken up with small bags
優點: Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice.
Excellent
優點: Short flight, snacks, timely take off and landing.
Good
優點: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
缺點: No negatives.
優點: Friendly cabin crew
Very Good
優點: great over all experiance. Don't let the other negative reviews put you off
優點: Amazing crew
缺點: Legroom
Great experience!
優點: Very nice crew
缺點: Legroom
Lufthansa staff are friendly and professional
優點: The Lufthansa app provides updates on plane status and gate number, etc.
缺點: N/a
Great flight and superb crew
優點: Same crew. Really nice flight smooth and professional
Great crew and flight.
優點: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.
優點: On board crew was friendly and helpful
缺點: Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer.
缺點: Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc.
Excellent experience!
優點: Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed.
缺點: Nothing.
Really great but some improvements needed.
優點: Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class.
缺點: Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight.
Great crew, poor plane
優點: The food was tasty but the service was excellent. Lovely staff.
缺點: The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport.
Good
優點: All
缺點: Nothing
So good and nice
優點: All. The customers was good and nice
缺點: Nothing
優點: Travel is good and comfortable
缺點: Travel from Frankfurt to London was quite late start . Delay in immigration check.
dull
優點: wine
缺點: no screens
late
優點: coffee
缺點: boarding was chaotic
Missed our connecting flight through no fault of our own
缺點: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.
A pretty standard long haul premium economy experience
優點: I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section.
缺點: A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa.
A pretty standard intraeuropean flight in economy
優點: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
缺點: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.
優點: on time no hassle
缺點: nothing in particular
優點: The meals were very good!
German efficiency
優點: All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked.
Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too.
缺點: No negatives.
Nightmare experience once more!
優點: Nothing
缺點: The whole experience
優點: The service and the entertainment system
缺點: Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines.
優點: Fantastic staff excellent aircraft
缺點: 5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft
Excellent service from Kaya
優點: Flight info from Kayak was excellent and up-to-date, more so than the airlines.
缺點: Look like everybody to not know what they want to do
優點: Crew friendly
缺點: Waiting in the line long then expect
When we booked flights we really don't know that we need schengen visa
缺點: We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need
優點: Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times.
優點: Crew looked after me after a family took up a whole row including my designated
seat. I need up with the back row to myself so could put my feet up & chill after a
less than pleasant 5+ hours wait at Munich!
缺點: We had 30 minutes delay
優點: Comfort and space
優點: Service
缺點: Boarding
Everything excellent
優點: Evrything
缺點: Nothing
優點: Service and hospitality. On dot service with no major delays.
Best flight
優點: Can not fault anything
The best
優點: Service leg room and service with a smile
缺點: N/a
優點: Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice.
Excellent
優點: Short flight, snacks, timely take off and landing.
Good
優點: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
缺點: No negatives.
Very Good
優點: great over all experiance. Don't let the other negative reviews put you off
優點: Amazing crew
缺點: Legroom
Great experience!
優點: Very nice crew
缺點: Legroom
Great flight and superb crew
優點: Same crew. Really nice flight smooth and professional
Great crew and flight.
優點: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.
Excellent experience!
優點: Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed.
缺點: Nothing.
Good
優點: All
缺點: Nothing
So good and nice
優點: All. The customers was good and nice
缺點: Nothing
優點: Travel is good and comfortable
缺點: Travel from Frankfurt to London was quite late start . Delay in immigration check.
優點: on time no hassle
缺點: nothing in particular
優點: Fantastic staff excellent aircraft
缺點: 5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft
Good flight
缺點: 40 minute delay in departure due to late arrival of incoming aircraft.
Weather disruption
優點: Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered.
缺點: On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time.
Nice
優點: Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again
缺點: I think the process was too long in Lagos, but in London it was smooth.
Trip to NZ
優點: Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good.
Trip to NZ.
優點: Short flight but staff very attentive, food good.
優點: Friendly cabin crew
Lufthansa staff are friendly and professional
優點: The Lufthansa app provides updates on plane status and gate number, etc.
缺點: N/a
Really great but some improvements needed.
優點: Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class.
缺點: Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight.
dull
優點: wine
缺點: no screens
A pretty standard long haul premium economy experience
優點: I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section.
缺點: A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa.
A pretty standard intraeuropean flight in economy
優點: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
缺點: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.
優點: The meals were very good!
German efficiency
優點: All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked.
Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too.
缺點: No negatives.
優點: The service and the entertainment system
缺點: Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines.
Excellent service from Kaya
優點: Flight info from Kayak was excellent and up-to-date, more so than the airlines.
優點: Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times.
優點: Crew looked after me after a family took up a whole row including my designated
seat. I need up with the back row to myself so could put my feet up & chill after a
less than pleasant 5+ hours wait at Munich!
優點: 機組服務員貼心服務,另外座位均舒適
缺點: 娛樂設備不足
優點: Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service.
缺點: Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst.
優點: Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service.
缺點: Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service.
缺點: It was not the same time because one hour and a half delays
優點: The flight was adequate.
缺點: Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour.
Flight delayed by one hour
優點: Staff were ok, did all they could
缺點: Not enough information especially for people with connecting flights
Hassle
優點: Staff were very nice. Flight arrived on time.
缺點: App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies
Lengthy check in process
優點: Staff were very nice. Flight arrived on time.
缺點: App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies
缺點: 1hr 20 minutes late
缺點: The boarding gate has too little space and was chaos.
Worst food ever
優點: not much
缺點: The worst food I have ever had the displeasure of having in my mouth.
The staff kept bumping into me and therefore did not sleep at all.
Same same not a lot different
優點: Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise.
缺點: Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one.
Fine flight, transfer needs work.
優點: Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew.
缺點: Bus to plane at departure, no room in overhead lockers as space taken up with small bags
優點: On board crew was friendly and helpful
缺點: Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer.
缺點: Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc.
Great crew, poor plane
優點: The food was tasty but the service was excellent. Lovely staff.
缺點: The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport.
late
優點: coffee
缺點: boarding was chaotic
Missed our connecting flight through no fault of our own
缺點: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.
Nightmare experience once more!
優點: Nothing
缺點: The whole experience
缺點: Look like everybody to not know what they want to do
優點: Crew friendly
缺點: Waiting in the line long then expect
When we booked flights we really don't know that we need schengen visa
缺點: We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need
缺點: We had 30 minutes delay