Great flight, just cold缺點： It was very cold on the flight, even with the blankets we were given.
Never again優點： Not much. 缺點： Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory.
優點： Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past. 缺點： Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely.
Worst flight in yeara優點： Hard to find something positive about this airline缺點： Worst customer service in the whole airline industry. Flight got delayed, the cancelled. They put us on a shit hole to spend the night and gave us a ridiculous amount of voucher to cover our food expenses.
The plane was old and small for an international flight, with no entertainment. This is the last time I fly with them.
優點： The overall service x
Nice flight, on time優點： Nice flight, great leg room, staff was friendly and flight was on time.
Terrible service缺點： I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes.
應該提供免費熱食優點： Nothing缺點： 机上娛樂視頻皆無，也無預先吿知下載App，座位老舊不舒服。
Fast Flight / Old Plane優點： Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices. 缺點： Plane needs to be retired or retrofitted to accommodate smart device charging.
優點： VEry good Cabin crew and the plane was reasonable new
Not given vegan meals.缺點： Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers.
Poor services by kayak.com, cheapflights and lastminute.com 優點： Nothing缺點： I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair.