菲律賓最佳航空公司第1名
「Crew is very nice .」
菲律賓最佳航空公司第1名
「The food was good.」
菲律賓最佳航空公司第1名
「great flight great service .」
菲律賓最佳航空公司第1名
「The crew was friendly .」
菲律賓最佳航空公司第1名
「And the flight attendants as well!」
菲律賓最佳航空公司第1名
「Good flight on time.」
菲律賓最佳航空公司第1名
「Food and service good .」
| IATA航空公司代碼 | PR |
|---|---|
| 路線 | 124 |
| 熱門路線 | 馬尼拉 尼諾伊亞基諾國際機場往洛杉磯 |
| 服務機場數量 | 54 |
| 熱門機場 | 馬尼拉 尼諾伊亞基諾國際機場 |
缺點： . I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation.
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優點： The plane was on time ,all good
缺點： A little more leg room... but all in all. Not to bad
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優點： The crew,the staff were very friendly and polite the food was definitely below par seat not very comfortable , entertainment good variety.
缺點： The food could be better ! My partner and brother in-law are filipino could not even eat let alone myself !! The seats are very close together even though there is lots of room under the seat in front witch was very much like myself being over 6 foot. I don’t know if the hardness of the seats are a safety thing but my ass was sore after the first half hour and after 8 hours wow not good!!!
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缺點： The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila.
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缺點： Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available
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優點： The crew was extra friendly. The seat was spacious. Good leg room.
缺點： Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average.
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優點： you ripped me off
缺點： you ripped me off
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優點： You ripped me off
缺點： you ripped me off
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優點： Best in flight entertainment for any airline I've used
缺點： More food options
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優點： Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time
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優點： The crew was amazing, the seat was excellent
缺點： Having the luggage checked in transit without going out to open it for inspection
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優點： Food and service were good, so was inflight entertainment
缺點： Plane VERY crowded
Although it left Manila on time, it arrived 1 hour late in Toronto
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優點： 不錯 但臉臭
缺點： 目前無
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缺點： 由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面
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優點： 登機
缺點： 起飛時間延遲3小時
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優點： Crew are very helpful.
缺點： Need reclining seats
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優點： Flight was on time.
缺點： Crew must smile and speak to passengers...poor body language.
Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London.
If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that.
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優點： Flight was on time.
No stop over, because it is a direct flight.
缺點： The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice...
Other airlines, serves different juices through out the flight.
Crew not communicating at all. Doesn't say anything or serve you with a smile.
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缺點： Check in at NAIA very slow with little information available, could not check in online
3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival
Child in seat behind kicking/shaking my seat - no help
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缺點： Delayed for 2.5 hours.
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缺點： Seats did not recline very much. Hard.
Food was very plain and starchy.
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優點： Great crew
缺點： Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!
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優點： Truly friendly, service minded and happy cabin crew.
缺點： A bit messy for the boarding but partly as unruly passengers
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優點： onboard service was good
缺點： 17 hour delay
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Excellent product on A350 aircraft.
優點： Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's.
缺點： I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had.
The Philippine Airlines lounge is an embarrassment for an airlines hub airport.
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Good
優點： Nice seats in business, good food, nice crew.
缺點： Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK
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MNL to LHR Business
優點： Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection
缺點： Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small.
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Easy experience
優點： Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,
缺點： Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie
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缺點： The lounge is awful.
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Disappointing for business class
優點： Comfortable seats , clean modern aircraft .
缺點： The entertainment was poor. No relatively new films .
All TV programs were American.
The Wi-Fi was slow at best .
The crew tried hard but the attention to detail was lacking
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Disappointing
優點： Birding was great. Punctual flight.
缺點： My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours
There appeared be confusing within the crew members about what food I ordered.
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Business class
優點： Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad
缺點： Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor
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Enjoyable trip
優點： On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv.
缺點： Slightly limited entertainment .
Mabuhay lounge at Manila's average.
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Another enjoyable trip.
優點： Again lovely food and crew. Same good seats as the A350 from LHR.
缺點： Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight.
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優點： Food was mostly very nice.
缺點： The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check.
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A little crammed
缺點： Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it.
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Could not change flight
優點： No direct contact details to change flight
缺點： Terrible customer service
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Terrible Flight ....Everything Broken
優點： The crew were pleasant.
缺點： The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun.
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MInimum. Ever....felt sick.
優點： Clean toilets.
缺點： The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I.
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Flight delay
缺點： Flight delays several hours. Its a very terrible flight. No apology from airlines company too.
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Don’t fly with Philippine airline
缺點： Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport
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Friendly skies
優點： Excellent crew, very attentive and polite.
New/newly refurbished plane and very clean.
缺點： I thought I read somewhere that Premium Economy had their own toilets but that didn't seem to be the case.
The Mabuhay Lounge (for those with access) is in need of a renovation and can be hard to find seats.
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缺點： Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore
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Seats great for dwarves
優點： Crew were pleasant and attentive and found was simple but OK, with a choice.
缺點： Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help.
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Caring and professional staff
優點： Staff attended well , flight on time, well organised
缺點： N/A
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優點： Very happy the crew was good all in all a good flight and great value for money.
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Overall satisfactory
優點： The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights
缺點： The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior.
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Excellent service
優點： I was very lucky to have two spaces beside me so plenty of room however I know this is not always the case. This plaine was modern with a good selection of inflight entertainment. The on board staff were extreamly courteous and helpful. Food was okay was a good selection of beverages on this flight. You are provided with inlight comforts like blackets etc if you wished to sleep -
缺點： No complaints on this flight
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貼心
優點： 有腰部靠枕跟毯子很貼心
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Brilliant service throughout
優點： The food was brilliant, the flight attendants were friendly and helpful and the films were updated. It was a lovely touch providing the toiletry bag for all passengers.
缺點： Limited access to water facilities.
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優點： The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL.
缺點： In flight entertainment is through an iPad device which is not fully charged.
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My booking wasn't confirm!!!
缺點： I had to pay again for the ticket even when I did my confirmation with time.
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Better Seats than Previous Leg
優點： This time the seats were more comfortable
缺點： Nothing
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缺點： Flight was delayed
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優點： I was updated ahead of time about the status of my flight.
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mediocre
優點： nothing to really like. the crew and staff were very friendly
缺點： kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw
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great flight
優點： Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,
缺點： Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats.
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優點： The ipad loaded with movies and magazines
缺點： The food needs improvement
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優點： Clean and new airplane.
Good screen
Nice staff
good space between the seats
缺點： Bad snacks, very limited baverage served.
Limited selection of movies.
very very limited TV shows.
Almost no music to my taste, need to upgrade their music options!!
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優點： Toilets were kept clean through out the flight.
New and clean airplane.
Good space between the seats.
缺點： Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel).
In-flight entertainment: limited movie selection, even more limited tv shows selection.
Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info).
Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily.
We weren't served enough bevarages, so oily and high-carb foods made me very thursty.
No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!)
It was extremely cold.
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