優點： The staff缺點： Nothing
缺點： Dutch sub titels on fims would be good
Delayed luggage 缺點： You had me check my hand luggage with expensive items that did not arrive.
Great entertainment system and free food優點： Giid free sandwixh. Very good entertainment system. Good seats.
Comfortable flight 優點： Everything was in order缺點： None really
Crew arrives late while all passengers wait for more than 30 minutes 優點： Nothing really 缺點： Flight delay further to the 30 minutes additional 20 min due to crew being not there
Quick & easy優點： Quick and easy boarding. Quick flight缺點： Audio entertainment quite limited
優點： Very pleasant customer service, excellent bag delivery service.
缺點： Force me to take a bad seat
Very basic優點： Staff were friendly and worked hard.缺點： Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft.
Acceptable, but falling behind competition 優點： Staff were friendly and attentive.
Boarding was good - efficient and quick. 缺點： Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service.
Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.
Waited over 1 hour in queue to drop baggage!優點： The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!缺點： The food could be better.