優點： It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me.
優點： Everything was good
優點： Business class seat was very comfortable, crew very friendly
優點： Every think was a range and serve nicely
缺點： Arriving time
優點： You get out to change flight and you go back to the same plane
缺點： No English subtitles on TV or movies
優點： Nothing to like, seats are cramped and worn out.
缺點： No subtitles or closed captioning on movies or TV programs
優點： The crew on flight was nice
缺點： Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way....
No knowledge of airline codes
缺點： My son has a DPNA for traveling - none of the airline staff was aware of it or what it even means. Traveling with children with disabilities is hard enough, airline and ground staff should not make it more difficult.
優點： I didn’t
缺點： I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked.
缺點： The flight to Muscat was great — the flight from Muscat to Bangalore sucked!
優點： Everything was smooth. Crew always smiling and helpful.
優點： They booked for us a hotel in airport due the delay
缺點： My flight from Bangkok was delayed so my connecting flight was cancelled and they transferred my flight to next day at 13:00
優點： The movies were good
缺點： Un comfortable seats very bad air conditioning + the flight was delayed for more than an hour and I had a connecting flight which I miss ! Due the delay
缺點： Asked for water 2 x with none ever brought
優點： The seats were comfortable and spacious
缺點： The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off.
優點： Crew quiet experienced and courteous.
缺點： Legroom would good
優點： Boarding on time
缺點： No healthy food options
Flight was delayed more than a hour
優點： Nice flight and Comfortable
優點： That it was a direct flight
缺點： Turn on A/C of plane upon boarding (it is the only airline where the A/C is turned on after the aircraft detaches from gate, even budget airlines in have A/C on when boarding) Improve entertainment (more movies / better selection up to date) Increase seating space Improve food options and quality
優點： Quick boarding.
缺點： Rough landing in Bah.
優點： Good flight and really comfortable. Rate 5 star
缺點： Very satisfied on my travel from London to Muscat
優點： Crew good and friendly
缺點： Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines
缺點： Air craft very small was full with passengers ac was not good before takeoff. No baggage arrived to lahore i am really depressed due to baggage .please help to find baggae
缺點： Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage.
優點： Seat were amazing ,plane was clean
缺點： Train your staff to be more polite and smiley
缺點： The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight
優點： Efficient boarding
缺點： Headphones provided for the entertainment screen
缺點： Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc