香港最佳航空公司第2名
「Comfortable, decent leg room.」
香港最佳航空公司第2名
「Good leg room, comfortable seats」
香港最佳航空公司第2名
「Nice new aircraft.」
香港最佳航空公司第2名
「Great female flight crew.」
香港最佳航空公司第2名
「Singapore airlines has great on board entertainments!」
香港最佳航空公司第2名
「The female flight attendants were great.」
| IATA航空公司代碼 | HX |
|---|---|
| 路線 | 53 |
| 熱門路線 | 香港國際機場往台北 臺灣桃園國際機場 |
| 服務機場數量 | 28 |
| 熱門機場 | 香港國際機場 |
優點： the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion.
缺點： the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?
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缺點： Nothing unusual.
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優點： Nothing to like on this delayed and poorly organised flight
缺點： Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional.
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優點： Priority luggage pick up
缺點： Additional food options
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優點： stable flight
缺點： over 1hr delay before take off
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優點： 機姐人員有禮貌
缺點： 班機延誤一個多小時
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優點： Clean,crew are all kind.
缺點： More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm.
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缺點： On line check is worse
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優點： Quick and easy checkin, boarding. Hospitality of the crew was great.
缺點： Food quantity and entertainment
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Priority boarding
缺點： I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding.
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缺點： Enhance the choice of movies/entertainment
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優點： Staff
CleanliNess of toilets (quit rare these days)
It was a good flight
缺點： Breakfast
Really could have done with some fresh fruit.
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優點： Food & staff
缺點： Entertainment, no such much new movies
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缺點： can't online check in,3 persons seat separated
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Pretty ok
優點： Friendly staff
缺點： No food or drinks for sale in flight
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優點： Very helpful cabin cabin crew and attitude
缺點： cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage.
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缺點： food
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Great customer service
優點： We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)
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Poor ventilation on the plane!
優點： Services of the crew were good!
缺點： Hot! Poor air conditioning and ventilation!
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The ventilation was poor and it’s so hot on the plane
優點： On time take off and landed earlier than scheduled
缺點： Poor ventilation
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缺點： Baggage delay
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Luggage
缺點： We waited over 1 hour at HKIA to collect our checked in bags with 3 other flights of baggage that came and went away whilst we waited and waited.
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Pleasant flight
優點： On time staff pleasant
缺點： Lunch
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Good flight
優點： On time
缺點： Lunch was not very nice
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Delayed Flight
優點： Clean airplane, good crew and food
缺點： Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase
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Great airline
優點： Had never heard of them but turned out to be great.
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缺點： Boarding time too rush!
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缺點： Food is not good!
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Lost bags, missed shuttle bus because of it....
優點： The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for
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Efficient and on time!
優點： The hot snacks is great
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Pathetic and worst experience
優點： I liked nothing. Each and everything was not exoected frim airline
缺點： I am vegetarian and booked indian veg food in ticket but i was offered only non veg and that too was clumsy.
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優點： 30 mins early arrived...
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Last time I will use this airline
優點： not much did i like
缺點： the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine.
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優點： An average experience. The seat is large enough for economy. The flight time was shorter than expected.
缺點： I wish slippers were provided as our flight was in the middle of the night. The in-flight entertainment was a local TV program on a shared screen. I wore an eye mask so it didn't bother me too much, but it sucked that I couldn't just turn it off.
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Hong Kong Airlines from Beijing to Hong Kong
優點： seat width was good
meals were fine - beef stir fried with rice and veges
handed out head sets
reasonable English movies and TV
缺點： couldn't put bag in until 2.5 hours before flight
i had a mobile phone power battery in my check in and they wouldn't let me leave it there had to put it in my carry on luggage - no big deal but was unusual.
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缺點： No entertainment on flight. It would be better if we could have watched movies.
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Delay
缺點： Both departure and return were in delay problem. Departure had been delayed for 3 hrs while 1 hr in the return.
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HX 609 BEWARE OF HX TWO TYPES OF BIZ CLASS
缺點： If I had known that they use a very different seat from their advertised flat beds I would not have paid for biz class. Simply not worth it.
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Great airlines
優點： In seat entertainment, USB and power outlets at each seat, a blanket larger than a dinner napkin in economy.
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Nice flight to Oki
優點： In seat entertainment and a blanket larger than a dinner napkin in economy.
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Great value
優點： Food and refreshments
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優點： Good landing by Hong Kong airlines
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Delayed again
優點： Gave me something to talk about with my wife while we discussed what meat was in the 'snack'
缺點： 45 minutes delayed before even pushing back from the terminal that they only told us once we were all on. Then the 'snack' they served was utterly horrendous. It was some sort of super sweet bread with a mystery meat in it.
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缺點： flight being delayed for 5 hours is hardly acceptable.
The official delayed certificate should be handed out to passengers in a more spacious and controlled area and not when people are alighting from the aircraft, everyone was stuck and unable to get past the crowd. With China flights, i am pretty certain the bunch of mainlanders didnt even know what the certificate was for, they just flocked over to get it because that is their mentality.
Aircon should be turned on if people are stuck inside the airline waiting for take off. Reasons such as the aircon is broken is pathetic.
If the captain knows the flight is bound to be delayed then let the crew know in advance so they can prepare for our in flight enjoyment better such as refreshments like water to say the very least.
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Airline OK, airport atrocious
優點： Cheap flight
缺點： Krabi airport is unorganized, two and a half hour wait for immigration. Airline should exert pressure to resolve the airport issues... After all the experience is end to end!
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優點： Clean plane. Professional crew.
缺點： Flight was late
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優點： Reasonable prices, good in flight services...
缺點： Return flight was delayed almost 1 hour
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very nice and polite service
優點： The service and staff were excellent, normally my flights via Hong Kong are always delayed or bad service , but this was a very pleasant experience,
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優點： Thank you very much!
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優點： Meal was good but very little portions
缺點： Late flight, no entertainment.
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FLIGHT HX 776 CANCELLED, NEED REFUND
缺點： The flight was cancelled, we had to buy tickets on different airline, we demand refund for flight cancelled due to technical reasons
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