Cost effective flight back from Kazakhstan
優點： New plane, comfortable, good food and attentive crew.
缺點： Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
優點： The trip was very short.
缺點： Providing a savory snack to the passengers
優點： Crew was very accommodating of my needs.
缺點： The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
優點： Seats and crew are the best
缺點： Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
缺點： more movie choices
缺點： Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
優點： Crew was friendly, flight was relatively empty so comfortable.
缺點： The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
One of the worst services i’ve ever experienced
優點： The thing that i could come back home
缺點： The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
優點： Boarding was very slow. Check in was also slow
優點： I liked the time and care that they took to help those that needed assistance.
缺點： In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
優點： TV screens on every seat
優點： Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
缺點： We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
優點： Friendly staff, business class upgrade.
缺點： No priority boarding at the Lufthansa lounge.
優點： Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
優點： The plane was clean and we arrived early.
缺點： Service of food and drinks was very disorderly.
優點： Excellent flight attendants and customer service
缺點： Informing travelers that flight was late.
優點： Good service
缺點： No individual entertainment system
缺點： There was no personal entertainment system nor USB port for charging.
優點： Little snacks, USB ports, clean
缺點： Video and music are kinda out of date
缺點： Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
優點： The plane was nice.
缺點： 6 hours late. No explanation. No apology from any Air Astana employee.
優點： Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
缺點： The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
優點： I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
優點： The chairs were comfortable and the Chicken dish was delicious.
缺點： Boarding the plane was hectic and unorganized.
Great flight but needs more creature comforts
優點： The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
缺點： Delay from Almaty to Aktau about 1hr. Other perfact
Flight attendants need to be more attentive
優點： Price Travel Kit Relatively new aircrafts
缺點： I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.