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優點： Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail.
缺點： Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding.
缺點： No movies available for 8hour flight? Got be joking
優點： Fast boarding
缺點： Little help from ground staff with finding lost clothing
優點： The crew were pretty quick to help.
缺點： The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time.
Operating long haul the same as short haul
優點： All set up for reasonably comfortable short haul flight and prices ok at similar to Thai Air
缺點： Priced the same, but unlike the wonderful Thai Air (my only other long haul experience) my ticket price and 8hr flight didn't include any food (Thai Air had 2 complimentary meals) and no one told us we could pre order and pay for food, so missed out when it was brought round. They charge to rent blankets and pillows (free on TA) and couldn't even help me with a glass of drinking water other than offering to sell me a bottle but at $10 USD as they didn't have any change (TA provide complimentary bottled water plus comp tea & coffee. Think there needs to be clearer info/advice 're refreshments for customers on long flights like this
優點： Good short haul, no frills operator
缺點： air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water.
no entertainment either, for a 7 hour flight, some water would have been nice.
Ok for cheap flat seat
優點： Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap
缺點： Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight.
Air steward and stewardess are so noisy
優點： Quick boarding
缺點： The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.
Boarding crew on Sydney airport was worst
缺點： At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding
優點： Fast boarding ND excellent service
缺點： Very limited moving space
優點： Great service
優點： crew are so helpful
缺點： hard seat...no cushion...air temp very cold and no free blanket.
On time performance
優點： On time Friendly crew
缺點： Food portion size, taste & quality Seat is little too tight
缺點： 我的托運行李從吉隆坡回到桃園機場時被弄壞，領到行李後，當下直接向貴公司地勤人員反應，但該地勤人員態度不佳，一看到我的行李損壞，直接說我的行李損壞狀況，貴公司不會賠償，言下之意是要旅客自認倒楣，言詞非常之推責!!! 甚至要旅客自行上網申訴，試問難道這是亞航的機場櫃檯標準作業程序嗎？ 雖事後在我極力要該地勤人員拍照及回報，但我對貴公司的處理態度印象非常不佳，請貴公司加強人員服務態度訓練及加強處理旅客客訴服務!!!
缺點： They accused me of stealing water.
Will never use for long-haul again
優點： Landing & leaving the plane.
缺點： Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.
優點： The crew on the aircraft were great.
缺點： The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement
優點： Flight was on time
缺點： Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.
As expected from low cost airline
缺點： Not much comfort, no free food, although cheap.
優點： The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.
缺點： Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.
Noisy in the economy class
優點： Plane is comfortable but
缺點： Noisy as there were babies on board making sleep challenging.
缺點： The couple sittle behind me really don't know how to take care of their children. Open music loudly and the children keep kicking my sit the entire flight.
Enjoyable flight from Mauritius to Kuala Lumpur
優點： Airfare, cleanliness of aircraft and pleasant crews
缺點： Did not enforced zone boarding as announced. Also disappointed this route will be discontinued soon...
缺點： The couple sit behind me with the kids keep kicking my chair.
優點： Flew premium flat bed and had the best sleep on a plane ever! Food is very good and very cheap, as are the drinks. For the price I really don't know how they do it- superb!
缺點： Some crew very friendly, others less so.
缺點： Delayed 2 hours 40 minutes
缺點： No entertainment. For a 7h flight this is a slight disappointment.
Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.
Not as good as scoot
優點： The route, and the price.
缺點： I used them because I was in a pinch. I should have booked a return flight with Scoot instead. It is basically a flying cattle truck. With scoot you can pay for the upgrades you need to make it bearable. Air Asia X, seems to have nothing in this space which given how unpleasant the basic flight is, it would seem like a great way to make more money per traveler.
優點： On time, comfortable seats, clean airplane.
缺點： No entertainment system (even paid), no debit card accepted for on-board food purchases.
優點： Comfortable seats, clean toilet, on-time departure and arrival.
缺點： No in-flight entertainment.
Basically acceptable for economic airline
優點： The crew members were nice & professional
缺點： Of course the boring and tedious flight hours. Compact room lacking in entertainments
Great bargain airline
優點： This is very much a no-frills airline offering excellent value in my opinion. My business class flight from Kuala Lumpur to Seoul only cost £200.
缺點： There was no on-board entertainment and apart from a plate of vegetable rice, everything else had to be paid for. If that is what it takes to offer amazing prices then I think that it is a price worth paying.
優點： They took my money online, and I was not allowed to travel with them, because the flight was for pilgrims of the holy mosque only, they did not return my money back. my money was stolen by them, I'm really disappointed
優點： The price
缺點： The cabin crews