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Luggage優點： I was very disappointed that we had to pay for our checked baggage both coming and going to Philadelphia. Also had to pay for our seat allication in order to make sure I would be sitting with my elderly mother. It made our flight more expensive than we would have liked. Will probably not be booking with aer lingus again.缺點： We also had to wait for our luggage to be off loaded for 3 hours on our outward journey due to an immenent thunder storm with absolutely no appology from aer lingus!!!
缺點： Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination.
優點： Staff were friendly & helpful - as much as they could be.缺點： 1) I ordered a non-lactose meal but was given a meal which had dairy in it because it made me ill the same way that dairy does. I think I was given the vegetarian option instead of non-lactose. Pretty poor - especially given the health consequences of such sloppiness.
2) No-checkin ability in advance of arriving at the airport so I was unable to select my seats.
3) My tv screen did not have movie options so I had to move seats.
4) Had to pay for a measly vodka & tonic but no advance warning of having to pay for alchoholic drinks.
5) Crew uniforms were drab & shoes were scruffy, most wearing scuffed old shoes that looked like they'd played football in them. Gives a bad impression.
Multimedia?優點： While you have a very good selection of audio, your film and tv selection is odd to say the least. Great that you have IFB shorts but the tv selection is odd. 缺點： You need a vegetarian or at least dietary restricted option - not food options had dairy on today’s flight
優點： The members of staff at the check in desk, boarding and the crew members in the course of the flight were very efficient and hospitable.