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Staff as-ever great
優點： Staff uber friendly and helpful. Quick efficient boarding & easy digital boarding pass system (much more straightforward than other airlines).
缺點： No healthy snack option (even pretzels would have been better than the Choc/biscuit option)
Will fly aer lingus next time!
缺點： delayed by 2 hours with little information as to reason. Very poor communication
優點： Very happy with the flight and it all went very smoothly.
優點： Absolutely nothing!
缺點： Absolutely everything! Flight cancelled as we were due to board! Herded like cattle! Would never use again!!!
缺點： I did not get there because of Air Canada deley.
Fast way to get to London
優點： As they were both small airports, everything went quite fast. Crew was a little bit too serious but effective. Flight was uneventful, which is a good thing and faster than anounced.
缺點： Check-in in Antwerp was slower than it needed to be. Bag drop could open a bit sooner. Antwerp airport is a pretty boring place to wait, even for an airport. Aging planes, but for the price and duration it's ok.
優點： Staff and drink on flight
缺點： My carry on case was supposed to be available on disembarking but was missing. A ground crew member eventually found it on the tarmac where it had falllen off the trolley as it was brought around to the steps
Excellent flight Florence to London City Airport
優點： Check-in staff were excellent
缺點： Going through to the gate was confusing, the numbered gate was not immediately obvious at a glance
優點： Aircraft was not cleaned before departure. Our seats were FILTHY. They apologised saying that they were running late so they didn't clean it.
缺點： The aircraft is very OLD
缺點： I was forced to cancel my flight and pay for another ticket after CityJet unilaterally changed the flight time. I have been told I am not eligible for a refund.
優點： 1 hour delay
缺點： Over crowding at gates.Seating area is cramped
優點： Excellent as usual! Thanks !
My favourite airline for short haul in Europe
優點： Never had a reason to complain when flying with city jet. Smooth check in with a generous luggage allowance just wish they flew to more destinations