優點： fast boarding缺點： food is expensive
Seats are worse than buses seats優點： Turist class is now low cost class too缺點： Overall a very uncomfortable journey
Lost bag and broken stroller缺點： Iberia lost one of our bags and also broke our stroller
This time I knew the departure gate優點： Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room.缺點： I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service.
The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging.
Squeezed like sardines in a tin 優點： Airbus 320缺點： Boarding process and pitiful legroom space .
Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !
Review flight JFK to Charlotte 優點： That we at least got some water缺點： The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections
So so 優點： Nothing in particular 缺點： Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip
Very good 優點： Excellent 缺點： Very good
優點： Absolutely on time!缺點： The boarding was slow
缺點： Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable.
An organisational failure優點： Nothing stood out.缺點： Late.
Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters.
No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it.
Terrible Customer Service 缺點： Delayed flight, no AC, no food service (even to purchase)