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優點： Very smooth and easy process boarding and taking off
缺點： No entertainment
Never again on Malindo
優點： The crew are ok. They should find jobs with other, better airlines.
缺點： Flight delayed on both legs. Delay management horrible, call centre was worse.
Changed flight time with no communication and no apology
優點： Average flight
缺點： Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!
優點： Getting out of the plane
缺點： getting in the plane. No working tablet. Poor food.
優點： The service is good in general.
缺點： The boarding process could be improved.
Favourite local airline
優點： The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.
缺點： The food is rather meh, does not stand out
優點： Leg space and good arm rest
缺點： No in flight entertainment (movies)
缺點： Cramped seats
Ok for short trips
優點： The seats are more comfortable compared to the other budget airlines.
缺點： The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.
The most unorganised flights I've ever been on.
優點： In flight meal.
缺點： Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.
優點： No fuss, well organised.
Good flight 2
優點： Same as previous, no fuss.
優點： 1) check-in luggage 30kg 2) in-flight meal (small portion though) 3) in-flight entertainment 4) online check-in seat selection (free)
Good for short trips
優點： You can check-in luggage for free. Not like Airasia
缺點： Delays, of course.
Nice to have free luggage allowance of 30kg
優點： The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.
Budget with comfort
優點： Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost.
Malindo Air is top of the line!
優點： Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!