Cons: We would've spent the afternoon in Zanzibar but instead ended up getting in at night.
Oct 13, 2016
Slow Airline Website
Cons: The airlines website is slow. The check in process at Daresalaam airport was too long as power failure kept resetting their computer systems
Oct 13, 2016
Cons: On the handwritten paper boarding pass I was given the same seat as another passanger. When I went to rectify the problem she gave me another seat but again didn't check and that was also occupied. Clearly there was no computerized system helping them to book in the flight: a bit ridiculous in this day and age. After all of that, our flight was cancelled and we had horrible aftercare experience. We were told we would get a refund but still nothing has come of that.
Oct 11, 2016
very professional, right on time
Pros: Great staff, very friendly.
Oct 09, 2016
Cons: Our flight was canceled and we were put on a later flight which was a cheaper flight... they gave us zero compensation. So we paid a higher fare for a later flight. Absolutely ridiculous. We will be contacting constomer care to get a refund of the difference for our flights.
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