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優點： Value for money
缺點： Uncomfortable seats, no room for bags overhead and shocking disembarkation.
優點： Nice staff, smooth flight
缺點： Everything took ages, no one spoke to us, like time to board the plane, or we are landing....
Late late late
優點： Short flight and nice crew, boarding was organized and easy
缺點： Late departure, old plane, tight seats, no online check in
No online check in
缺點： My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)
優點： The crew was very pleasant
缺點： The seats were uncomfortable, and air conditioning was turned off when we boarded so we were very congested inside and couldn't breathe.
Flight delayed but not too long
優點： Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight.
缺點： Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside.
缺點： One of the worst trip I was struggling between the samrtwings and flight network.com trying to book the seats but no one was able to help me .espically flight network.com they gave a lot of wrong information. It was nightmare!!!!
優點： The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards.
缺點： Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to.
優點： Staff were nice and Great value for money.
缺點： Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)
Worst airline ever
缺點： This airline lacks management, direction, structure and every detail required to run an airline.
What time is the flight
缺點： Couldn't check in online and they were late taking off - also they said the flight was 14:20, gatwick airport website was 14:40 and when told to go to the boarding gate and board, they weren't boarding
Good but could be better
優點： Overall, everything was as expected, nothing exceptionally remarkable.
缺點： It was too hot inside of the plane. The pocket of the seat in front was sticking out and jabbing my knees.
優點： Nothing to fault. Service was faultless! And I take my hat off to any pilot that can land a plane in those windy conditions
缺點： Didn't try food (hence no score)