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優點： Helpful friendly crew, good menu choice and informative of where we were flying over (to settle an argument!
缺點： Cold drinks not so cold...
優點： the food was great for a short haul flight.
缺點： the boarding process was chaotic and did not even use the most basic of logic. the extra legroom seats are narrow so while you have leg room you have to wedge yourself in. The crew are interested in flogging scratchcards and duty free.
優點： The flight was on time, it was certainly easier going from International to Domestic at Christchurch than at large airports! Staff great.
優點： The pilot kept us undated as to where we were etc
優點： The overhead cabin was really spacious. The leg room was impressive. The meals were enjoyable & served hot. The cabin temperature was nice. A bottle of water on the seat for both journey’s was a nice touch.
缺點： Leaving late on outward & inward bound journey’s. Checking in on line was disappointing as no baggage drop off, but enabled us to sit together. Boarding passengers in seating row numbers , when we all actually just got a bus to the plane as another airlne had the air bridge. In flight entertainment was ok, premium not worth £5.
優點： Staff, ticket price
缺點： 6kg bags policy
We were over an hour delayed due to a problem with the plane.
優點： The on flight crew were helpful and considerate.
缺點： Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.
缺點： Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!
It was OK...
優點： There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!
缺點： Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!
Rude, bitter crew, overall ok
優點： Good flight time, direct flight. Reasonably comfortable.
缺點： A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.
Excellent for premium economy
優點： Seats, service, food and drink.
缺點： One loo for the cabin, others were way back and downstairs.
優點： Staff was good and always polite at all times even on such a long flight. Food was ok.
缺點： They lost my luggage and after one week I know nothing about it. Enough said.
缺點： They did not come back around to pick up trash after breakfast. I had to leave it on the floor when we departed.
Absurd amount for second bag checked
缺點： Was not happy to be charged for our luggage when the website did not allow us to do so when booking our flight..
Better than expected
缺點： Nice playing comfortable quite new pleased with flight
Quality flight travelling premium economy
優點： Air crew very attentive. Food good. Extra space in premium worth the money
缺點： Limited choice of films etc
We will never fly with Thomas Cook again....!
優點： There was very little to like. A cumbersome check-in process, applying food, terrible leg room for a 6.5 hour flight, patronising & disorganised staff, no entertainment - I could go on but I'll not.
缺點： Olivia was particularly helpful, Laura particularly patronising & unprofessional. Thanks to Thomas Cook 'flexibility', i.e. Letting people sit in seats that they hadn't been allocated to, we had a baby and a toddler behind us for the duration who weren't due to be there. One of the worst journeys I've ever made.
Long haul return to Miami- overall poor.
優點： Check in and boarding very good.
缺點： Poor quality meals and limited films. To have to pay for all drinks on a long haul flight is poor- I suppose you get what you pay for but we will chose to pay more with someone else in the future.
A Little Chaos
優點： The width of the seats are good Breakfast is good
缺點： The boarding gate is a little mad....... need to identity the TC gate with a nameboard. There are two gate 23's
優點： The staff were amazing considering we had an hour and a half delay and checked in to the flight manually! I felt bad for them actually, as it clearly wasn't their fault, but they are on the front line and had a deal with some very upset customers.
缺點： I had to stand in line for and hour and a half while the staff tried to figure out why the computer system wasn't working. When the system decided that it really wasn't going to work, we had to check in manually, which doesn't seem very safe to me! I had a handwritten boarding pass, and luggage label! The flight was then delayed further and we ended up being and hour and a half delayed. Again, the staff were amazing with what they had to deal with, but I do wish that there was a representative from Thomas Cook to talk to us while we were in line at check in. Tanoy announcements didn't cut it really.
缺點： OK, full disclosure, I am 6'7. I'm never going to be able to stretch out in economy. It would be nice to fit in the seat though. It's a 5.5hr flight and that's too long for this little space. Would have been nice to have been given landing cards on board. As it was everyone tried to complete them standing up in the terminal on arrival. Not a big deal, but easy to fix.
Flight from Fuertoventura
優點： Crew were very attentive and friendly. Cared well for the elderly and children. Did not take meals as an added extra as I am allergic to cooked tomatoes and there is no guarantee that they do not flavor food.
缺點： Sets well so close together my knees hit the seat in front and I am only 5ft 4 in tall. When the tray table came down for drinks it was small and hit my stomach. The elderly gentleman next to me had a disabled wife and due to shortage of space managed to spill his hot coffee. We had some trouble clearing up but staff were helpful
More comfortable than Thomson but poor entertainme
優點： Seat space Crew luggage included in the ticket price good German movies selection Vegetarian meals available with no extra charge
缺點： Entertainment poor, we had to pay for upgrade and it was the same both ways
缺點： Sat in the aisle seat on the last row of the Airbus 330. Was somehow invisible to some of the crew who bumped me every single time they went past, forgot that I was supposed to get food, drinks or rubbish collected. Also three overhead bins were left open during take off. Entertainment is limited to 4 movies, 8 TV shows and radio, unless you pay an additional £4. Also this was the first long haul flight, charter or otherwise that charged for all drinks except tea and coffee served with meals. Would avoid in the future.
優點： Flight was fine
缺點： Delayed take off with no explanation, flight crew not very informative.
No bags with flight Spent over £900 on flights abs
缺點： I had booked bags with flight and told at airport no bags. Very disappointed will never use this app again and will be padding on the word to everyone I know as they all use this site aswell they definitely won't now.