搜尋Thomas Cook Airlines的便宜機票

Lost luggage

優點： Staff was good and always polite at all times even on such a long flight. Food was ok.

缺點： They lost my luggage and after one week I know nothing about it. Enough said.

Absurd amount for second bag checked

缺點： Was not happy to be charged for our luggage when the website did not allow us to do so when booking our flight..

We will never fly with Thomas Cook again....!

優點： There was very little to like. A cumbersome check-in process, applying food, terrible leg room for a 6.5 hour flight, patronising & disorganised staff, no entertainment - I could go on but I'll not.

缺點： Olivia was particularly helpful, Laura particularly patronising & unprofessional. Thanks to Thomas Cook 'flexibility', i.e. Letting people sit in seats that they hadn't been allocated to, we had a baby and a toddler behind us for the duration who weren't due to be there. One of the worst journeys I've ever made.

Long haul return to Miami- overall poor.

優點： Check in and boarding very good.

缺點： Poor quality meals and limited films. To have to pay for all drinks on a long haul flight is poor- I suppose you get what you pay for but we will chose to pay more with someone else in the future.

Systems Down

優點： The staff were amazing considering we had an hour and a half delay and checked in to the flight manually! I felt bad for them actually, as it clearly wasn't their fault, but they are on the front line and had a deal with some very upset customers.

缺點： I had to stand in line for and hour and a half while the staff tried to figure out why the computer system wasn't working. When the system decided that it really wasn't going to work, we had to check in manually, which doesn't seem very safe to me! I had a handwritten boarding pass, and luggage label! The flight was then delayed further and we ended up being and hour and a half delayed. Again, the staff were amazing with what they had to deal with, but I do wish that there was a representative from Thomas Cook to talk to us while we were in line at check in. Tanoy announcements didn't cut it really.

Legroom Please!

缺點： OK, full disclosure, I am 6'7. I'm never going to be able to stretch out in economy. It would be nice to fit in the seat though. It's a 5.5hr flight and that's too long for this little space. Would have been nice to have been given landing cards on board. As it was everyone tried to complete them standing up in the terminal on arrival. Not a big deal, but easy to fix.