搜尋Thomas Cook Airlines的便宜機票

We were over an hour delayed due to a problem with the plane.

優點： The on flight crew were helpful and considerate.

缺點： Information on delay at the gate was poor until the captain came out to speak to us. The delay. We arrived at Gatwick at 12:45 in the morning. Fortunately we made the 1:20 am train to London otherwise the whole travel experience would have been very poor. We had a crying/howling toddler in the seat row in front of us. I know there isn't much you can do about this but it obviously has a huge impact on the comfort of your flight.

缺點： Checking in was ridiculous, I got to the airport 3hrs early and was queuing the entire time until the plane left. It had to be delayed because of how long it took everyone to get to the plane. Absolutely apalling!

It was OK...

優點： There was no issues boarding the plane and we all got on the plane pretty quickly, the crew was really friendly too!

缺點： Entertainment was OK but you would expect if you’re watching a TV program that he while series would be available not just random series and episodes (eg series 3 episode 11) I would also say that the food that was served was OK but portions very small. Also one course was finger sandwiches but if you don’t eat egg or cheese then it isn’t great!

Rude, bitter crew, overall ok

優點： Good flight time, direct flight. Reasonably comfortable.

缺點： A few of the crew (mainly the 'older' women) were rude and looked like they'd rather be anywhere else. They ran into my partners elbow and shoulder with their trolley...twice and didn't apologise, and stood on his foot too. Also no apology. They also dropped my food on the floor during their impatience with me to not get my tray table out in less than 3 seconds. That wasn't picked up for me. We got the impression we were more of an inconvenience. I'm not sure how they get away with it being in the service industry. The extra payment for more than 4 films is pretty appalling too.

Lost luggage

優點： Staff was good and always polite at all times even on such a long flight. Food was ok.

缺點： They lost my luggage and after one week I know nothing about it. Enough said.

Absurd amount for second bag checked

缺點： Was not happy to be charged for our luggage when the website did not allow us to do so when booking our flight..