Purchased 2 seats, but could not sit together
Pros: Crew member at check-in apologized for this circumstance, indicating flight was overbooked due to cancellation of another flight to Madrid. Tired again with second crew member at gate who told us we purchased tickets to fly, not particular seats on the plane.
Cons: Crew member at gate was curt and unsympathetic. She even chastised me by indicating that's how all airlines book reservations! I was not impressed with her attitude!!!