俄羅斯最佳航空公司第1名
「The crew was very good」
俄羅斯最佳航空公司第1名
「I liked the movie selection.」
俄羅斯最佳航空公司第1名
「"Good flight, thank you."」
俄羅斯最佳航空公司第1名
「"seats were comfortable, enough space"」
俄羅斯最佳航空公司第1名
「"Good flight, thank you."」
俄羅斯最佳航空公司第1名
「Flight attendants were nice and attentive.」
| IATA航空公司代碼 | SU |
|---|---|
| 路線 | 433 |
| 熱門路線 | 莫斯科 謝列梅捷沃國際機場往索契國際機場 |
| 服務機場數量 | 164 |
| 熱門機場 | 莫斯科 謝列梅捷沃國際機場 |
優點： Probably, one of the best companies: punctual, polite and comfortable!
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優點： Loved the flight and Aeroflot! Couldn’t be more punctual, the transfer is a breeze, very smiley and attentive crew and the food was soo tasty!
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優點： Evry thing but the dilay
缺點： If we arrive on time
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優點： Movie selection is great.
缺點： - Food is mediocre at best.
- Slow boarding at Moscow, due to tiny waiting area. People had to queue long through small corridor and stairs, and then stand some more in the bus to the airplane.
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缺點： Flight delayed after previous flight had been cancelled, no communication, awful customer service
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缺點： Flight cancelled without communication, zero customer service, awful experience, will never fly Aeroflot again
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yes
優點： best good food
缺點： good breakfast
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優點： Service was excellent. For this long flight, we chose premium economy. It was very good and a lot more room then standard economy
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優點： Comfortable flight and good timing.
缺點： Vegetarian food is very poor quality.
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缺點： Can bend the seat, don’t have to walk and back on the airport
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優點： Smooth boarding, excellent crew.
缺點： Quality of the food could be better for a business ticket. Bread like a stone and not warmed.
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優點： Both legs were not yet so I was able to spread out a little. Both flights were punctual, despite having to de-ice the plane before take off.
缺點： The announcements were spoken very quickly. Both Russian and English. It was hard to understand , especially with the English translation
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Great
優點： Everything
缺點： Nothing
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優點： Everything nothing
缺點： Nothing
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優點： A simple connecting flight turned into a complete joke!!! Somehow, despite flying Aeroflot all the way from Sofia to St Pete, the tickets sold to us were sold via Bulgaria Air, which meant we had to collect suitcases and re-check them at Moscow, all while we were not checked-in for the second leg!!
LastMinute.Com is hands down the WORST travel website in the history of travel websites, as the above was not disclosed at any time. NEVER again will I even entertain booking via them.
缺點： LastMinuye.Com - the worst experience ever ... and now thankfully never again
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優點： Good seats in business class (it was former Emirates B777).
缺點： Tit wasn’t champagne as welcome drink. Food was like economy class.
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Was upgraded to business class
優點： Nuff said, having a gold Aeroflot card is nice
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優點： Excellent crew. Good plane, but seats aren’t very comfortable for night flight (in Boeing 777 more comfortable). Perfect meal!
缺點： No personal bus for business class. Not very comfortable seats for night flight (Aerobus 330).
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Cheap and convenient
優點： Can reach many European cities in a good price.
缺點： unstable air conditioning. It's rather hot in the carbin for some period of time.
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Very poor and no care what so ever
優點： Nothing
缺點： Asked them bot to sit us at the far end near the toilets and guess what.....last tier next to the toilets!!
Broke my son’s bugaboo bee pushchair 2nd time due to the way they handle it as they through them instead of caring for them. Service in moscow is very poor.
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Spotty service
優點： Some cabin crew tried to do good job
Flights were on time
缺點： Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance.
On oversees flight 4 out of 6 lavatories were out of service.
Cabin crew were in such hurry that they missed our row couple times.
They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern.
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缺點： Food was horrible, boarding was in between 2 gates, easy to be missed
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優點： 服務員態度好
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優點： 我付费upgrade咗，所以ok。食物有水準，服务員要睇人，唔系个个好。
缺點： Check-in 安排混亂，排隊超長，付费又要出去排ticketing再回来過安驗。總之如果要做俾錢嘅事建议早四个仲排队。
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缺點： No tv screen from cai to moaco9
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V.bad food
優點： Airport
缺點： They don't take visa if u have excess lugguge
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缺點： Good service
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good flight
優點： on time efficient boarding - comfortable seating
缺點： no entertainment but who cares on short flight
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Very nice
優點： Clean and attitude very nice
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Comfortable
優點： Clean and food is good!
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Did let me board the plane
缺點： I was in the cue to board the plane and the Aeroflot employee just told me that bording is closed, then 7 other passengers came after me and no one was allowed to bored. They literally just didnt let us enter the plane saying that boarding is complete and they don’t care.
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Good company with poor airplane (SSJ-100)
優點： Good crew, good food.
缺點： Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!
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Not cheap but OK
優點： Good aircraft. Nice flight with professional crew. No delays.
缺點： Poor snack (one sandwich and mineral water only)
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優點： Plane, level of service
缺點： Passport control at the UK border
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優點： Generous meals with great food choice. Professional crew. Excellent choice of entertainment to fill the sleepless night.
缺點： Unless I was doing something wrong, long-haul economy seats barely recline. Combine that with quite limited legroom, and an overnight flight can turn into a questionable experience.
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優點： Generous meals with great food choice. Professional crew (even though live announcements are barely understandable). Aircraft seems quite new.
缺點： Not once have I seen an Aeroflot flight to take off at the advertised time. Yet, online reports show a perfect picture, with an occasional departure ahead of schedule. However, that means only gate being closed. Further preparations take quite some time more, and actual take off can start much later than expected.
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food
優點： the crew was very good
but the food was very bad frozen can't eat it is will never fligh again with this flight
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優點： Fast boarding at Sheremetyvo Airport.
缺點： Food was awful.
No tea or coffee after the meal.
Long delay at Sheremetyvo on taxeyway for de-icer.
Audio system on in flight entertainment was high pitched.
Screen was dark even with added contrast.
Seats rather cramped.
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優點： Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, menu for meals.
缺點： Limited choice in alcohol. No whiskey. No healthy options in snack bar.
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Unexpectedly comfortable and a bit of luxury
優點： Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals.
缺點： Limited choice in alcohol. No whiskey. No healthy options in snack bar.
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缺點：
Unpleasant staff
lost luggage- we were two days in Shangai without lugage
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優點： Aeroflot is SUPER!
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Unable to sit together
缺點： I was unable to sit with my wife and daughter. And I was iseated beside a mother with a child on her lap, which was not pleasant, although not the child's fault of course.
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優點： The crew was real pleasant
缺點： 20 min late
Lost luggage. Afte 7days not delivered
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Lost luggage...
缺點： Our luggage got stuck in Moscow. We have to wait until the next day to receive our things which results in the possibility of things we bought and need refrigerating getting spoiled....
This somehow ruined the experience..
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We had to sit separately
缺點： Without an explanation or apology given my partner and I had to seat far from each other. We were just told that the plane was full and no effort was made to simply apologise or reciprocate...
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優點： Amazing as always! Aeroflot is great!
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優點： awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!
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缺點： Was late
Food not good
Screrns are so bad
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優點： Good airplane. Good crew (but we didn't hear first pilot). Good meal.
缺點： Very poor boarding - very-very-...-very long line for passport control in VCE (but it's a problem of airport).
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Henous
優點： The soda watee
缺點： Bitter staff, hideous food, bag never made the connection, seats cramped af, dirty planes...
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Horrible experience las time I ful with them!
缺點： We missed our connection flight in Moscow by 5 minutes, don't understand why they couldn't hold the flight for 10 people just 5 minutes when they knew we had already landed and were held in the plane because nobody was coming to open the doors. No staff waiting to help us get to the connecting flight, no information and the door had been changed. Massive queu to change flights for the following day, they promise a hotel for the night but never happened. I was flying with a child and the only thing they gave us was good voucher for around 5 pounds each not even enough for a decent meal. They said because we didn't have a visa we couldnt leave the terminal they couldn't accommodate us outside the airport and the hotel inside the airport was fully booked. Spent the night in the airport in terrible seats were you couldn't even lie down, no sleep at all. Then the morning flight was delayed 3 hours. Got, finally to Spain and one luggage was missing. Overall a nightmare! Never again I will fly with Aeroflot!
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優點： Didn't take even 10 minutes between the landing and the opening of the aircraft door – really quick.
缺點： The boarding was 25 min delayed.
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Great flght
優點： Great air company, excellent crew, nice meal, comfortable seats with normal space
缺點： Nothing. May be tickets might be cheaper.
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Cheap tickets - not poor flight
優點： Good crew (as usual for Aeroflot). Not old airplane (10,5 yo). And that's all
缺點： Airplane was not renovated with not good salon. Poor meal: 2 cakes and mineral water or tea/coffee.
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優點： Good crew. New airplane. Good meal. Comfortable seat
缺點： Sukhoy SuperJet is very noisy. Seats might be wider. Tickets might be cheaper.
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優點： Good airplane, perfect crew. Meal was really nice.
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優點： Good crew. Good airplane.
缺點： Poor lunch.
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Great airline
優點： Good crew, good airplane
缺點： Nothing
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It was almost a catastrophic event
缺點： Plane almost crashed into a building during take off, had to make a sharp turn to avoid it. Everyone was scaredoing as hell. Terrible experience! :(
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