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缺點： Boarding should improve. Other airports board Hot Seats first.
優點： Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done.
優點： From Check-in through Boarding and the flight it was like a dream, full flight even departed early.
優點： Crew were friendly, flight was on time
缺點： They forgot one of my meals.
缺點： Delay announced too late and no consideration for parents travelling with baby
缺點： Need to provide drinking water At least
缺點： A seat that did not jolt and move around. Legroom seat on offer for free as no one had them.
缺點： Great flight experience
缺點： It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive
優點： Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane.
缺點： Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor.
優點： Seats are very comfortable, speedy boarding and in flight service very quick
缺點： Ran out of wine!
優點： I was in three empty seats all to myself
缺點： it was very basic no tv or music
優點： Cabin Crew are helpful and friendly
缺點： Airasia always delay
Delay - the reports and apologies were not true
缺點： We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!
優點： On time speedy boarding food always good rice chicken curry.
優點： Great flight inc snack. Friendly staff flight on time.
優點： Boarding was appropriate and by zones and respected.
缺點： Flight was delayed
優點： On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.
缺點： Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again.
優點： Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again.
缺點： Squeezy legroom.
優點： everything ok just an hour flight
缺點： airport queues for bag check out the door
優點： On time, well organized, timely service.
缺點： Seats are big congested. But pushback makes up for it.
Very cold and very difficult to sleep on overnight flight
優點： Temperature was too low for any reasonable comfort
缺點： We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable
優點： All good
Good, safe flight with no hassles
優點： Great service, good flight.
缺點： Seats could be comfy. Hot seats could use some pillows.
Value for money
優點： It’s worth the money.
缺點： Small flight, no entertainment or food.
Budget flight. Budget feel
優點： Good seats. Great service.
缺點： It’s a budget flight. So comes with limited options. However you still get what you pay for.
leaving Bangsaray villa in Bangsaray to visit Songkhla
優點： Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great.
缺點： Little crowded in the departures hall,
Bkk - Pen
優點： Pleasant inflight experiences.
缺點： Last minute gate change resulted in flight being delayed
優點： Punctual and smooth.
缺點： Too little leg room.
優點： THe flight was slightly delayed, but nothing to speak of.
Luck of information!!!!
優點： Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!
缺點： Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!
Confusing change of boarding gate
缺點： Flight 502 from BKK to HKG was changed from Boarding Gate 1 to 3 in Don Muang at a time when the previous flight at Boarding Gate 3 has NOT YET started boarding. A huge crowd from BG1 flooded to BG3 when the flight to Wuhan, China has not yet started boarding. It was 15 minutes before scheduled boarding (15:55) and a long line already formed at BG1. Those in line have to move to BG3 and have to line up all over again. We waited for at least 30 mins before the Wuhan flight finished boarding at BG3. The line was ill-formed and many Chinese tourists pushed their way through disregarding the line. Air Asia should have deferred the announcement of boarding gate change for the HKG flight until the Wuhan flight has completed boarding. This was a poor handling of boarding.
優點： Polite crew
缺點： Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr.
A pleasant flight
優點： Great crew and punctuality of flight.
缺點： Horrible check in queue and boarding without using aerobridge
優點： Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess.
缺點： needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room
優點： Both outbound and return flights departed on time.
缺點： When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in.
Boarding have to be done via taking the stairs
缺點： Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight
優點： All went well good directions at airport
缺點： Air aisia check in terminal 2 not 1
優點： the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times.
Does its job with no fuss
優點： Short flight, cheap, efficient
缺點： lack of room on plane, ground check in staff not very helpful at Surat Thani Airport
Cheap and just the basic flight
優點： I got there
缺點： No food. No drink. Whole focus of staff was on selling
Fucking late again! I HATE SHITTY AIRAISA
Late and uncomfortable
優點： Fairly good value (although not particularly low fare)
缺點： Poor leg room and slow boarding by bus. Flight was late and no updates given.
優點： Good price and on time.
缺點： Very poor check in at DMK. Chaotic.
優點： Boarding time was accurate .
缺點： One of the crew member was very hard and never smile at all, and not polite also.
優點： One go crew members was very roude and her face very hard , never smile at all.
LEATHER SEATS.SMOOTH FLIGHT.
優點： THE LEATHER SEATING.
缺點： NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM.
優點： Really a pleasant flight experience! The cabin crews are delightful!
缺點： The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue.
Good value for money
They push products and talk most of the flight
優點： On time and clean plane.
缺點： Crew most interested in added sales and the booked meal was a pathetic dried up sandwich and cup of water. One of the worst meals on a plane ever. Most annoying were the constant advertising.for in plane sales.
缺點： For tall people - there isn't very much leg space, but this was OK for a short flight
Flight 80 minutes late
優點： Good crew and efficient service
缺點： Flight was 80 minutes late due to delay on incoming aircraft.
Held plane for us as we were connecting, horrible
優點： We were connecting and the connecting flight was late and the CSR held the plane just for us.
缺點： Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group.
缺點： Long line to check in and people not polite.