|熱門路線||里斯本 波爾特拉機場往豐沙爾 馬德拉機場|
優點： The crew.
缺點： Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!
缺點： I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay!
缺點： The flight was delayed. Food is miserable.
優點： Fairly new plane with clean/comfortable seats
缺點： Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat
優點： Boarding efficiency although the ... see below.
Loved the salmon wrap and cheese 'n' biscuits
缺點： flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this
優點： Only the on board crew lived up to Tap's normal standard
缺點： Boarding chaotic in Copenhagen. Food very poor this time
優點： Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights.
缺點： Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising.
缺點： Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con
缺點： It cold be better if there is no flight delay which put in cause all our plans!...
優點： everything from the boarding and check-in process to in flight comfort.
缺點： No complaints. Good flight. And we were surprised to get a snack pack on such a short trip.
缺點： Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,
優點： The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant
缺點： Flight was delayed which was out of their control
優點： The plane was fairly new, clean, and comfortable seats.
缺點： A better selection of the main meals in business class.
優點： My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray.
缺點： Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable
優點： Very on time, smooth take off and landing and friendly staff.
缺點： Perhaps spirits offered other than just wine. And a vegetarian food option.
缺點： Food timing, displays for video tiny and no selection possivble.
缺點： Timing of food
優點： The plane was comfortable the free drinks and food and crew were friendly.
缺點： Can't think of anything!
優點： A short but very pleasant flight and food was served, excellent in every category.
缺點： Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy.
缺點： Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again.
優點： The crew were excellent during the flight.
缺點： We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful.
Punctual and good in-flight service, but Ryanair-level seating
優點： Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained
缺點： The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys.
優點： Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!
缺點： Unfortunately I had problems at airport security which wasn’t very pleasant!
Left early and good flight
優點： Flight left approx. 20mins early, good service and efficient handling by crew.
Review of flight from Barcelona to Lisbon
優點： The flight crews were polite. The short flight journey included a simple light lunch with drink.
缺點： The flight departure time was delayed for one hour.
Flight from Rome 60 min late, missed connection to Faro
優點： Nothing, missed the connection
缺點： No flight to Faro during late arrival from
A standard flight. Nothing more to expect.
優點： everything was fine. nothing specifically wrong or bad.
缺點： had the same food the third time this week. they could do more
缺點： Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight.
Fligjt on time
優點： Everything from the custumer service, flight departure on time
缺點： Long waiting time for my connection flight but i booked it that way
優點： You can charge your devices (only in one plains from London to Portugal)
缺點： Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again
優點： Quick... I was happy to be out of there
優點： Refuel was quick and we were back on air in less than 30 min... Wich was great..
缺點： Stuardes don't have a sense of what costumer service is..
6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself
Thank God I understood portugués but their translation to English was poor
Food was not amazing
I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet
Last time flying TAP
優點： Space was actually good.
缺點： Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy.
Delays but not acknowledgement
優點： Friendliness of ground and cabin crew
缺點： 2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come
缺點： Slow delivery of bags in Lisbon
No vegetarian option
優點： Flight was only 15 minutes late
缺點： Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century.
TAP air Portugal
缺點： Could have had a vegetarian option for the sandwich.
優點： Customer Service was excellent.
缺點： Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen.
A smooth journey home.
優點： Given the weather in the UK we were expecting delays but we were pleasantly surprised! It was one of the smoothest journeys we have ever had from leaving our hotel to getting home and TAP featured highly in this. We even landed 35mins ahead of schedule - amazing flight with lovely crew.
缺點： If I have to be picky I would ask that the crew on board speak more slowly when providing inflight information, particularly when English is not their first language as us oldies have difficulty understanding what is being said.
Shocking... TP364 LIS-LHR from 21-Jan
缺點： This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!
缺點： Flight was late on way back. Also no food optipn for vegetarians
優點： The crew provides a good service
缺點： The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning.
優點： Cabinstaff were friendly and professional
優點： Cabinstaff were friendly and professional
優點： the flight was fine.
缺點： The 70 euro luggage fee was a bit excessive. The delay and subsequent missing of my connecting flight that resulted in a 11 hour layover and a 10 euro voucher was pretty lame. TAP Portugal customer service leaves a bit to be desired
優點： On time and waited for our connection from Miami without any fuss
缺點： Comfortable seats but very luttle legroom
優點： Staff good very pleasant. Entertainment good.
缺點： Bit late into Lisbon and luggage left behind.
Does what it says on the box.
優點： Crew on board efficient and polite. In flight entertainment on a rolling programme of videos played an an user-friendly player and all in 2 languages. Meols - two of them- stable and standard airline fare served quickly and efficiently by crew. Comfy seat with recline and tilt. Blankets and pillows provided as standard.
缺點： The wait for check in was almost an hour longer tha. Expected and nowhere comfortable to wait. Executive lounge overpriced and meagre without any reclining seats. May as well have saved the money and used the terminal facilities No in flight magazine available to my seat for on board purchases and very little choice off goods on offer.
優點： Modern appointed plane with places for technology and charging points
缺點： Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late
A pleasure to fly with
優點： On time, clean airplane, polite air crew and a sandwich and soft drink.
優點： the food , drink and the crew
缺點： seats not very comfortable. plane full up
Flight was delayed by over 5 hours and I missed an appointment
優點： Boarding was easy, fast and efficient. Crew were friendly and welcoming. Complimentary snacks were welcome and nice.
缺點： No vegetarian option
The last seats mean can't lean backwards when someone in front goes backwards :(
São Tomé - Lisbon
優點： Crew and food Were ok.
缺點： The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all.