Health and safety policies

With the We Care Clean program, hotels will provide a mobile concierge to promote minimal-contact check-in and checkout. Along with increased sanitization practices in guest rooms and public areas, rooms will be sealed for 24-72 hours post-check-out. Hotels are also adopting new service policies at their breakfast stations to minimize contact and practice social distancing.

For the well-being of guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the resort and the presence of hand sanitizer stations have been increased across each area.

Launching their “CleanStay Program” in June 2020, rooms are sealed to indicate to guests that rooms have not been accessed since cleaning. There will be increased availability of guest-accessible disinfecting wipes and contactless check-in and check-out.

With their Global Care & Cleanliness Commitment launched, it includes detailed training for employees and new cleaning standards as advised by Global Biorisk Advisory Council (GBAC). By September 2020, every Hyatt hotel will have at least one highly trained Hygiene Manager.

Hotels have increased frequency of cleaning in high-touch areas such as lobbies, elevators, public bathrooms and guest rooms. All hotels have been provided with cleaning best practices and training including cleaning products and changes in food and beverage services.

Over the next few months, electrostatic sprayers will be used to sanitize surfaces in rooms, UVA light technology will be used to sanitize keys for guests and devices shared by associates, disinfecting wipes will be available in rooms for guests, hand sanitizing stations and social distancing signage in lobbies and rearrangement of lobby furniture to allow for social distancing.

Corporate crisis response teams have been activated worldwide to train employees on cleaning and sanitizing with increased frequency.

In partnership with Ecolab, hotels will use EPA-approved disinfectants in guest rooms and public spaces. They are increasing the supply of hand sanitizer for distribution in public areas and guestrooms, and disinfectant wipes for guests. Virtual trainings on enhanced hotel cleaning practices, social interactions, and workplace protocols will be mandatory for all hotels.

In addition to the above measures, the American Hotel and Lodging Association (AHLA) has implemented a “Stay Safe” initiative to develop a series of best practices for US hotels including enhanced cleaning standards, superior cleaning products, social distancing practices and increased transparency throughout the guest journey.